[Resolved] Voltas — malpractice by voltas service personnel - charged rs.7200 for warranty piece.

Swaroopkk

from Chennai, Tamil Nadu

Address:

Chennai, Tamil Nadu, 600106

Greetings from Athulya living. We are a 5000 bed assisted living facility and have decided to order 1 Voltas AC per bed.

As part of our first order we have ordered 30 nos Voltas ACs out of which 1 AC has developed cooling issues. On complaining(Ref no - [protected]), your service person has charged me Rs. 7, 200 which includes inspection charges for 10ACs (Rs.4000 to stamp warranty) to and Rs.3200 for repair works.

However, during the first month of warranty I fail to understand how such charges can be laid against us considering the ACs have been bought with bill and warranty. I request you to resolve the issue at the earliest failing which I will escalate the issue to consumer court and consumer board legally.

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Apr 28, 2018

Complaint marked as Resolved

Voltas customer support has been notified about the posted complaint.

Verified Support

Mar 20, 2018

Voltas Customer Care's response Dear Customer (Swaroopkk),

We are sorry for the experience you had. Please write to us about your problem with your 11 digits complaint number and mobile no. at voltas.[protected]@gmail.com and we will put all our efforts in trying to help you out.

Regards,
Voltas Online Team

Verified Support

Mar 28, 2018

Voltas Customer Care's response Dear Customer (Swaroopkk),

We hope your issue has been resolved. Please let us know if there is anything else we can help you with. Please feel free to give us your feedback at voltas.[protected]@gmail.com.
Have a nice day.

Regards,
Voltas Online Team