[Resolved]  Voltas — manufacturing defect resulting into underperformance of the deep freezer.

Address:

Ramgarh, Jharkhand

I Purchaged a voltas deep freezer (320 l ) on 26/05/18 from COOLER ENTERPRISE, RANCHI, (jharkhand).After 2-3 days i noticed the following defeacts as well as problems in it.
1/ There is a gap in between the two sliders at both the end where sliders overlap which is resulting in low cooling and less back up.(photo attached)

2/ It does not give back up for more than one hour contrary to 5-6 hour, as assured by the dealer.

I complained the matter many times to the customer care (complain no [protected]).After complain, a technecian came, took photographs of the machine and suggested to talk to some Mr Danesh(the service provider in Ramgarh, Jharkhand) but he did nothing other than giving assurance.then on suggestion of the dealer (cooler enterprise, ranchi) i talked to Mr Rajeev who is the senior of the service provider(Danish)but he did not give importance to me and my problem at all.
now, after almost 2 months, even after complaining again and again, my problem is still as usual.i am fade up with the poor service of voltas and irresponsible behavour of the service provider.i have no other option left than to move to the consumer court.