[Resolved]  Voltas — never ever purchase voltas, ac they supplied the dented, product and reject to replace it pathetic services

Address:

Ghaziabad, Uttar Pradesh

I am from ghaziabad (Up), i have purchased a volatas ac - model no – 185lzh from ‘bhardwaj electronics’ (Gstin : 09agppb3947a1zj). At the time of installation, we got to know that inner fan is breakable so we immediately told this to dealer but he’s not accepting that and try to convince us for repairing but after our long heated discussion anyhow he said ok to replace it but the second delivered product also a dented one from the ‘pcb’ side (Looks like this was also a rejected piece from some other customer). Once i again conveyed this to dealer, he said this was as designed if still any doubt please connect with voltas customer care.
Then, i called the customer care of voltas, they send two people (One person name was ‘rajan kumar’) a teen students who only wear a voltas card and claimed as service engineer? Once we shown them a dented part, he told us that it is defective piece and we cannot help you please talk to our lead – baljeet pal – area owner of voltas, after few more heated discussion he said you have to talk to dealer and dealer said i am not going to replace this, please connect with service center, not sure what to do in this case? Why i accept the dented product? Is this service you people are providing to the customers?
A big no…… one should definitely avoid buying voltas products. You will regret it after buying. Believe me!!! Once i search in net i found few other customers also cheated such way? I am shocked, why this brand is taking customers as granted? I will never recommend to anyone for voltas……..