[Resolved] Voltas — No action taken on complaint past one month

Prabhakar Ghate

from Hyderabad, Telangana

Address:	500017
Website:	[email protected]

I have raised a complaint on 2nd april 2017 for the cooler that i have purchased. The wheels of the cooler have no grip and are coming out and the cooler is getting tilted. We are unable to use the cooler past one month. I have called the voltas customer care more than 8 times and always said that the technician will contact you in 24 hrs. Till date no call is received from voltas team. My cooler was under warranty when i had placed the complaint. I have been given one service center number and agm number by name mr. Devender-[protected]. I have been trying to reach this person past a week but no one is answering the call.

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Jun 22, 2017

Complaint marked as Resolved

Voltas customer support has been notified about the posted complaint.

Verified Support

May 06, 2017

Voltas Customer Care's response Dear Prabhakar Ghate,

Thanks for voicing your concern. Please be assured that we are working on your problem and we will get in touch with you at the earliest. For any further clarifications, please write to us at voltas.[protected]@gmail.com.

Regards,
Voltas Online Team

Verified Support

May 08, 2017

Voltas Customer Care's response Dear Prabhakar Ghate,

We are sorry for the experience you had. Please write to us about your problem with your complaint number and mobile no. at voltas.[protected]@gmail.com and we will put all our efforts in trying to help you out.

Regards,
Voltas Online Team

Verified Support

May 17, 2017

Voltas Customer Care's response Dear Prabhakar Ghate,

We hope your concern is resolved. Please drop us an email at voltas.[protected]@gmail.com in case you need any further assistance.

Regards,
Voltas Online Team