[Resolved]  Voltas — No after sales service

Address:

Mumbai City, Maharashtra

Dear Sir, My Name is Mr. Navin D'Lima and I stay in Mumbai. I had purchased a Voltas AC, 1 ton split, 2 Star on 11.04.14. After 05 months o[censored]se the AC stopped cooling and so a complaint was made on the toll free number. The complaint was made on 04th of October 2014, Saturday. I was told of someone will attend in 24 hours, but the person came only on 08th October 2014. After checking i was told that the gas has leaked out and he will submit the report the next day and the company will send someone to fill the gas as it was under warranty. From that day onwards i have called the toll free number almost everyday 3 times to check when they would send someone over for filling the gas but all they say is "SORRY and WE WILL MAKE SURE TODAY THE SERVICE MAN REACH YOUR PLACE". I bought Voltas AC since it has the name of TATA attached to it, since it is a trusted brand and i can rely on their services, but to my utter shock they have not lived upto their reputation and have broken my trust in them. Henceforth i will be sceptical to go for any TATA products. Extremely Disappointed Voltas Tata Customer, Navin D. Mobile: [protected] Email: [protected]@gmail.com