[Resolved]  Voltas — no cooling within warranty period and pathetic service response

Address:

Surat, Gujarat, 395007

Dear team,

My mother purchased voltas 2 ton 5 star standard split ac 245dye on 2nd april 2017 (Invoice number 38682/2016-17/3183). It was not cooling properly and is under warranty period with 1 year free service coupon pending. So i called voltas and registered complain for which "preventive maintenance request no [protected]" on 27th february.

Their servicemen (Who don't even look like technicians, let alone engineers) came on 28th, did some blowing and all and said there is problem in outer unit for which other technicians will come after holi. So why do you send two technicians, none of which is capable of handling issue on his own and he wants other person to get the unit inside. They were so much in hurry that we offered them tea but they did not have it and within 10 minutes technicians were out of home. They didn't even bother to check it properly, and instead of checking by themselves they asked other technicians to come and check. Their behavior was totally unprofessional and not something one would associate with a leading brand of tata like voltas. We thought tata meant "trust", but just like cyrus mistry - we've been proved wrong.

So on 3rd march, another two technicians came, who were not willing to take the outer unit inside. They were asking for someone else to get it inside, then carry it to their service station to check for gas leakage. We were willing to pay them extra to get it inside even if it was in warranty period but they were again in hurry and within 10 minutes, they were out of home. Who rectifies problem in such less time??? They asked us to call someone on phone no. [protected], who is not picking up phone, so how can we discuss and solve it.

Honestly speaking, none of their so called technicians even can make out cause of problem n they keep on attributing this problem to any thing and every thing in world except admitting its their machine (So called voltas branded ac whose name is associated with trust) is faulty and to top of all their customer care is absolutely useless...

All i want is assistance.

Regards
Himani