[Resolved]  Voltas — no free service provided

Address:

Khordha, Odisha, 751007

Hi, i am gautam kumar giri and i purchased a voltas split ac 1.5 tn 183 lym from capital electronics, bhubaneswar on 18/05/2017.
I was not given any free service in-spite of 2 free services guaranteed. I received no call or sms for the free service. Anyways i have been trying to get in touch with the dealer for the same and there is no response. I contacted the customer care on 28th may 2018 on which i was told my mobile number was not registered. I was also told that they are not registering the complaint and a senior will call me in 4 hrs but no call came but i received a sms of request number no. [protected]. But after waiting for nearly 7 days there was no call neither any response. When i called back the customer care on 4th june i was told that the request number was for a product enquiry and no complaint has been registered and when again i told my grievance i was told that i have to pay the service and free services cant be provided any more and again provided a request no. [protected]. If this is the service level of india's most premium ac company then i understand why indian companies are lagging behind. Any chinese company with much a lower price would have given me the same service. What the i dont understand, was that my responsibility to get the number registered or all this is way to avoid providing the free services. All these circumstances has prompted me to write a complaint for i deserve my free services.
Customers prefer voltas for service if that is denied then we loose the faith in it. Hopefully my problem will be resolved.
Thanks & regards,
Gautam k giri (Mob - [protected])