Voltas — No home visit even after 15 days. AC not at all cooling.Poor and insensitive customer service.

Address:

Lucknow, Uttar Pradesh

Purchased VOLTAS SAC SILER-3S-3 Air Conditioner in May 2013.Though recently their is a problem that has occurred in it. My AC is not at all cooling.First I thought that it need some time to cool so I put it on cool mode for whole 1 hour but the result was still negative. So I contacted VOLTAS customer care no : [protected] Date : 8-May-2015 City : Lucknow(my address) Complaint no : [protected] Initial response was ok and the customer care lady ensured me that the engineer will pay a visit to my house the next day. But no engineer came.After waiting for 2 days I again called them and the executive told me that last time my address was by mistake recorded as Allahabad(a district in Uttar Pradesh) though I live in Lucknow.She again gave me another date.But still no one came.Since then I have been daily calling them and their(customer executive) response is still the same.Again and again they give the next day date but nobody comes.Every time I caIl the customer care they make a new lame excuse. It is 21st May 2015 now and I am still waiting. It is very disturbing and disappointing that the complaint that I made is being neglected to such an extent.Such poor customer service from a respectable company like Voltas is never expected. Please ensure that my complaint should not be overlooked like this and my AC get the appropriate repairing. Mobile no : [protected]