[Resolved] Voltas — No proper response from the Voltas executives for AC repair which is under warranty

Raghu K35

from New Delhi, Delhi

Address:

Mahbubnagar, Andhra Pradesh, 509216

I purchased voltas AC from snapdeal on October 2015 and used only twice, till now. First it worked well but now we have a problem with cooling. So, I called voltas customer care and launched a complaint on 23rd FEB, 2016. They said issue will be resolved with in 24 hours but week passed no response from their side. So, I called them and made one more complaint but no one came to fix it. It's almost 4 weeks from the initial complaint still no response from their side. When ever I call them they are giving the same response your complaint is given high priority and will be resolved in next 24 hours still it's not fixed.
My complaint Id's are
1)[protected]
2)[protected]
3)[protected]

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Mar 11, 2016

Complaint marked as Resolved

Thank you Consumer Complaints forum my issue got resolved. I got call from one of the Voltas local technician. He came and fixed AC Yesterday.

Voltas customer support has been notified about the posted complaint.

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Comments

Voltas Customer Care

from Gurgaon, Haryana

Verified Support

Dear Raghu (Raghu K35 )

Thanks for voicing your concern. Please be assured that we are working on your problem and we will get in touch with you at the earliest. For any further clarifications, please write to us at [protected]@gmail.com.

Regards,
Voltas Online Team

Voltas Customer Care

from Gurgaon, Haryana

Verified Support

Dear Raghu (Raghu K35 ),

We hope your issue has been resolved. Please let us know if there is anything else we can help you with. Please feel free to give us your feedback at voltas.[protected]@gmail.com.
Have a nice day.

Regards,
Voltas Online Team