[Resolved] Voltas — no response

Saraja

from Mumbai, Maharashtra

Address:

631209

Dear sir/madam

I am not satisfied for the service provide from cool breeze local authorized voltas service agent. My ac complaint open still 2 months now.

Frist complaint was e3 error, while correct error e3 become e5 error, and its have been on march 24 th 2019. Still the complaint open. Latest update i got that my ac board got failure. Its need to change. This happen last 24 th april-2019 (After one month).
Every date i am getting sms, just to show some movements happening for my request, but the e5 still not rectify by service provider.
Please take back my purchased non quality product and arrange the replacement for the same with penalty. Being india, i purchased indian product and i am getting punished now.

I am busy at office hours from 9 to 5.30 pm every day, if any body need to contact me over phone you can connect after this above mention our to below given mobile numbers.

[protected] & [protected].

Email:[protected]@gmail.com

Thanks/regards
Gandhi.

+6 photos

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Jun 25, 2019

Complaint marked as Resolved

Voltas customer support has been notified about the posted complaint.

Verified Support

May 14, 2019

Voltas Customer Care's response Dear Gandhi,

Thanks for voicing your concern. Please be assured that we are working on your problem and we will get in touch with you at the earliest. For any further assistance, please write to us at voltas.[protected]@gmail.com.

Regards,
Voltas Online Team

May 14, 2019

Updated by Saraja Not satisfied your reply.

May 19, 2019

Updated by Saraja Dear Sir
Awaiting your feed back.

Now reply from both the end

Verified Support

May 24, 2019

Voltas Customer Care's response Dear Gandhi,

We assure you our team is working on your concern and request you to allow us some time. We will get in touch with you shortly.

Regards
Voltas Online Team

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Comments

RupeshCosta

May 23, 2022

Very bad experience with Voltas ac ...i was purchased ac 10 month before ...just last month...i was shifting room another place... about the same Complents ...i was register with Voltas to re-install ac ...in imergency ... because I have to hand over my Room to owner... between 2 Day's nobody Come or Call about the Same ...also I was calling customer service centar Volts new panvel( takka franchise) they told we have busy schedule will send ...but nobody came...so i was called his employee ..he working in his outlet...he was Removed ac ...now Volts franchise Outlet bleming ...You Removed ac own self/ or 3 Party... You have to pay Gas Charges... I was told him ...I will pay installation Charges ...but gas have to got in under warranty...but they told u have pay ... still my work pending ac installation...very but experience with franchise Voltas new Mumbai.

Please Don't spoil Tata group of Companies name ...if they loyel ...i pay any amount...

Please manegmant have to look ... Issue 🙏

Beat & Regards

Your Customer
🙏