Voltas Complaints & Reviews

I bought spil inverter ac 2 ton on 11th april 2019 through tata cliq app, serial no.- onreq[protected].
Customer name - ankit singh, registered id - ankitrajput75. [protected]@gmail.com. Contact no - [protected]. Address - vpo - ujina, district-nuh, haryana (122107).

The service of voltas is very pathetic as they installed ac 10 days after i recieved the ac, that also when i called them around 50 times to install then they came for installation. Thats how their service was.
Now on 4th may, ac stopped working suddenly, i made a request online for repair but still no response, i registered complaint again but no response. Then some guy from my service area called to come and repair but later on he started to ignore and keep on delaying it by saying i will come tomorrow again and again. When i told him to raise complain, he said do whatever you want to do, we will come to repair when we want. That's how they behave with customer. 10 days have passed still no one has come for repair my ac. My family is suffering in this hot summer and the company don't even bother. Even i have registered complaint many times to voltas customer support. But at the end now i am helpless. I request to look upon my grievance and help me out of this. They are fooling customer regarding customer after sales service. Please look upon my concern as soon as possible.
Kind regards
Ankit singh

I am Yugandhar .I have purchased a.c. From Amazon delivered on 11 may but till now installation not yet done by technician of voltas when called customer service they are lagging on installation.my address pincode is 521157 pamarru Andhra Pradesh.Really the service is very worst.please go through the issue and Solve my problem of installation.when calling to customer care they were not responding properly am requesting you to initiate the process of installation

Hi team,

I purchased the new voltas splite ac on april 2019 and voltas executive came for installation at home. He broken the ac pipe line and ac gas has been leaked now.

This is the request please help me for resoving the issue of leakaging of gas of ac.
What is happening now my room is cooling property and not looking good install of ac at room. I want complain that please reinstall the ac again use the correct ac pipe line so that it can work properly.

I purchased the ac in april 2019.

This is regarding wta facility (4+1 yr extended warranty)

I got email from voltas that they will not provide wta facility as i have purchase my product online.

What is the issue if i have purchased my ac from online shopping?

Why wta is not applicable on on-line shopping. Ultimately i have purchased voltas product. How it matters from where i have purchased the product?

Thanks,
Shabbir muntakhab

I have purchased Voltas AC on 28th April 2019 and product installed on 29th April-19,
after two days my product is not working properly i have raised several complain to Voltas customer care but still no any posetive response given by the company.

i contact to RCSM of voltas delhi NCR his response is also not good today i talk with service center people and RCSM and confirm me that techinician is visited within 1-1.5 hrs but still not visited.

I purchase voltas air cooler last year on 25 april 2018 and 15 days back cooler stop working. When i inform to that store and ask for warranty they told us that voltas engineer come at your home resolve the issue. After 15 days yesterday voltas engineer came and told your motor not working and need to replace.
We ask for warranty that person told now your product is out of warranty so you have to pay money for motor (Rs. 2500/-) and motor have no any warranty.

What type of service you are providing don't now.

From last 15 days i am regularly trying to contact through customer care and shop where i purchase that product but they come after 15 days and saying your product is out of warranty.

And engineer open the cooler and without closing they left.

I bought voltas air cooler on 21st april 2019 from bajaj electronics, hyderabad. It is not cooling properly since the beginning. I raised a request on 7th may and started calling customer care daily. No one came for repair so far. Today when i called up customer care i was told that my request is closed. How can anyone close the request without taking any action? So far no one came to repair it. I am just fed up and frustated. Please do something.

Date of incident: 11th may 2019
Description: i have newly brought voltas 1 ton non inverter ac on 5th may from vijay sales and machine has installed on 11th may. I have started the ac but ac is not creating cooling wind in room then i waited for 2 hours but still it is not working.
Could you please repair/replace product asap.
Solution : repair/replace

Hi,

I have purchased the voltas a/c last year i. E april 10, 2018 and did all formalities for extended warranty certificate.

Further, i have not received any certificate. A/c is registered on

Name : kunal p nandu
Mobile number : [protected]
Email id : kunal. [protected]@gmail.com

I had so many phone conversation with customer care team and they only tell that you would receive it in next 24 hours.

Its more then 5 days

Hello sir/madam

Subject:- regarding cooling problem in recently buy ac

I had purchased voltas 1.5ton ac on 18 feb 2019. 15 day ago, when we start ac it did not cooling at all. Then i raise complaint against that issue. After couple of days technician come to my house and check ac and said that there is the gas leakage problem. Other technician come tomorrow and solve the leakage problem.
On next day, same person come who install the ac when we bought. He said leakage in your internal pipe. He can't do anything in this. I said shift ac to the another room, then he charged rs 3500 money for shifting ac to another room. And said that there will be also charge of rs 500 for checking another room pipe and also include the installation fees of another room.
So my question is.. When you first install the ac. Then why you people can't check that pipe. It's his duty to check the pipe leakage. Now he is charging for money to check pipe leakage. Nobody resolve our problem neither your technician nor the seller from whom we bought ac. Nor your customer care representative responding correctly. First he cut call in the middle of the conversation and when i call again. He pick call but not speaking.. I have a call recording of this too. The customer care no given on the ac box is also not reachable too.
Please, resolve my problem as soon as possible. Why should i pay extra money. When none of my fault in this. It's your technician duty after checking install ac is working properly or not.

I am very disappointed from your service and your product quality.

My complaint request number is : [protected]

I want my problem solution on urgent basis. Otherwise i will raise case against you in consumer court.

I hope you will solve my problem as soon as possible.

Looking forward for your positive response.

Thanks

Rajat kardar

Dear sir/madam

I am not satisfied for the service provide from cool breeze local authorized voltas service agent. My ac complaint open still 2 months now.

Frist complaint was e3 error, while correct error e3 become e5 error, and its have been on march 24 th 2019. Still the complaint open. Latest update i got that my ac board got failure. Its need to change. This happen last 24 th april-2019 (After one month).br...

I bought voltas ac last year and was installed by voltas technicians at my home in gurgaon.
This year i shifted from gurgaon to hyderabad,
Got ac dismantled by voltas technician (Sr - [protected]) at my gurgaon residence.
Got ac installed by voltas technicians (Sr - [protected]) at my hyderabad residence.
The ac was not installed properly, was not cooling, below are requests open from last month,
Sr - [protected] and sr - [protected]
Technician visited once charged us got refilling but problem not resolved.

They simply close the requests without actually solving the problem.

My family is having a real tough time in this hot summer due to inefficiency of voltas on solving the issue while ac is still under warranty.

As a last resort, i am raising this formal complain, i would raise this in social media platform if my issue is not resolved this week.

I am writing this to issue a complaint regarding a purchase of a product on 9th may 2014, i purchased the mini magic super –r water dispensor voltas, serial no-6210164a14bo21284 from anit associates, saharanpur.
The machine has not been working properly for the past few days. Your technician came on 6th may, he checked and told that the compressor does not work.
I request you to kindly look on the matter and resolve the problem as soon as possible.

I bought the voltas ac in last june and i registered the the complain for pm but no came yo my place for my ac pm.
Many calls to customer care and local customer care but no response yet.
Local customer care name - mujahid - [protected] said will be done today, everytimes i call him he said will be done but end of the no one came.

Toll free no - [protected]- said we will communicate the local center every time. Already mail but no response on mail.
Please look in to this matter and do the needful.
Service request # is [protected]

We have purchased the cooler on 7th april 2019. The water pump stopped taking water and we have registered the complaint on 10th april. The technician has not visited us since then. We have been repeatedly calling the customer care and the technician as well. The cooler has stopped working completely.

We would like to get this cooler replaced at earliest.

This behavior of customer care and technician is very irresponsible and could not be tolerated. They are not taking even the responsibility of calling back the customer and above that they say we will visit you by today evening.

Please take the necessary actions at earliest.

Please be informed that i bought the new volta’s 1.0 ton inverter ac through amazon. It got delivered on 11th apr 2019. Details below.
Details:

Name: karthik
Registered mail i’d: [protected]@yahoo.com
Registered mobile: [protected]
Order date:05-apr-2019
Order #:[protected]

But before delivery itself it was mentioned as damaged in amazon. Even then it was delivered. Also volta’s service technician given the proof of damage. Please replace and looking for compensation.

Last week i buy new volta's 1.5 to. 3 star inverter ac.. My new volta's 1.5 tan inverter ac show error pc01 without stabiliser and it shows pc 04 with v guard vnw 400 stabiliser.. Nobady that means any volta's technicians knows about this error.. Still the error is not cleared. Am totally upset.. And i lose my trust on volta's.. I want to refund it.....

I had purchased a voltas 1.5 ton inverter ac on 2nd may 2019. A company installation guy came and installed the ac in a hefty condition. On the first night itself, water started dripping out of the ac. I made a complaint on customer care number but no one appeared. After 2 days, the ac stopped cooling and worked just as a fan. Thrice i made a complaint, they came and checked repaired but no result came out. I request voltas to repair it asap or replace the unit asap. My contact number is +91 [protected].

I have purchased a new voltas 1.5 ton ac and its pathetic product... Very bad service too.

The 3rd of the product i was told that gas is leaked out and we need to refill which we did as had no choice, very less used after that as we moved out for vacation and when came back it's the same situation again. Again requested for the technician to come and discovered there was absolutely no gas left now... There technician come to visit with no knowledge on the product & absolutely no intent to service. Poo very poor product and service too...

Please get this addressed.

Sastry :

After receiving the product, i have sent the sms to specific number (Wta to [protected]) mentioned by voltas 5 to 6 times. Also registered the product online. But never got the email or any call was made by them. Looks like voltas has cheated us by the name of extended warranty. Very much disappointed with voltas. This was my 1st buy from voltas and looks like it would be my last also. If this fraudulent continues every one will get to know about this scam.