Voltas Complaints & Reviews

Since last 10 days I have been registering complaint for my 2 numbers of Voltas 1.5 ton ac purchased in 2015 June vide SR no # [protected], [protected], [protected], [protected], which is automatically cancelled with absurd reason without been attended by service engineer .. this is a very wrong practice observed by local assigned service centre .. both the ACs need immediate repairing in this hot summer .. pls look into this else I would hanged the brand even though incur huge loss

To.
Sanjay johri
Ceo - voltas limited

Voltas limited
Voltas house
'a' block
Dr. Babasaheb ambedkar road
Chinchpokli
Mumbai 400 033

Pathetic after sales service from Voltas. I had never imagined that the servicing from the voltas would cost me so much.I had just done normal servicing from the Voltas technicians and the A/C was still in warranty. The machine was handled very very roughly by the technicians, After the servicing, we are facing some problem in our ac that the compressor of the same is regularly cutting off after running of 10-15 minute. On calling the same technician again he was totally clueless about the reason. Also, other technicians that came in either had no idea or could not stop the problem. After 4 - 5 visit they will come to know about problem that sensor is not working and they replaced it, but that was not actual problem but they changed it, after changed it, same problem was occurring than again they sent some other technician and he came to know about PCB problem and they changed it again, but same that wasn’t the actual problem, Today 4 weeks have passed and still dont have a solution to this even after 6 to 7 technician visits. In fact, I have to call the service center again and again to ask when are the next set of technicians coming. And this is another problem because of which I am fed up. If I lodge a complaint in the customer care, it takes minimum one week for the technicians to come in; also they commit one time but never come on that time. It gets really frustrating. After lodging my last request in the customer care, I am still awaiting the technicians from the service center; but nothing as of now. I dont have to explain that in the month of May, how hot it can become and I am suffering only because of the wet servicing done by the Voltas AC technicians. This problem within a year of installation is absolutely unacceptable from a company like Voltas especially if it is due to the technician rough handling of the machine. I do not want any repair of my one year old AC, because of technician fault. I want it to be replaced by a new unit; as it happened during the warranty period and while the servicing was done. One month is over and I am completely fed up.
I am attaching the activity sheets related to the technician visits and also the bill for the AC.
Please help, we are suffering from 1 month.

I have purchased new voltas ac 183CZP on 14 may 2019. Ac compresor is lot of noise compare than other voltas ac model..
I was complaint many times but company executive visited 3 times but not solve this problem and said it is normal noice according to voltas employees. I suffered for many days and wastage of my time to call again and again company . I want to change my ac or change this product otherwise give my money back.

I am arunabha chakraborty, mobile bo [protected]. Purchased a voltas 1.5 ton ac for my home. Request no. Is [protected]. Service center confirmed that it will get installed on 20th may at 12 noon. Today i. E. 20th may i called the service centre at 11, they said the task is allotted to bijoy mondal. Accordingly taken a leave but no action. Technician bijoy mondal not picking up phone. If you can't provide installation, then why selling ac???

I am sumathi residing in ambikapuram, ponmalai, trichy, tamilnadu.in the last week of april i put a complaint on voltas air cooler, the service man checked and asked me to replace the motor and i agreed to replace the motor but still now they haven't replaced the mottor and not responding to my call. My complaiint no:2068 service center ph no:[protected] if this situation contuies means i think to purchase your product and also i request others to do the same

Ac get serviced on 25-04-19 and the day after the service ac not working. We informed star cool thaliparamba (Fr code: 150742). The next day service man came but not solved the problem. Then he came by on 10-05-19 but still the ac not working. He said he will come next day, but he didn't come. We informed service centre for several time, but they didnt responding to our complaint. They are not attending our call. If we call them from other number they say that he will come today. Every day they say the same words.

We had worst experience with star cool thaliparamba (Fr code: 150742) service centre, i wouldnt recommend any voltas product to anyone.

I bought an ac (Split) from aircon paradise, 9/3 judge colony, vaishali, ghaziabad 201301on dated 10may2019.

This complaint about the dealer mr suhail khan ([protected]/67).

When i purchased ac from him than he told me that pay only 500/- rs to installation person and at the time of installation asking to pay 700/- while the sales person from aircon, asking me not to pay extra 200/-rs. So due to little confusion i called to suhail khan (Owner) than he misbehaved me on phone for 200/-rs and loudly said that nobody from voltas will attend your complain in future if you will not pay this amount.

So this is to inform you that not to going buy again voltas product in future.

And if i could pay 33k for ac+3300 extra for installation than why i will not pay 200/-rs.

I brought a 1.5 ton 3star split ac of voltas in 2011. Instalised after 1 week. During free service i request them reptly then comes. During warranty period nt got service proply due to unexpart service mechanic. After warranty i request for service they comes after summer. Voltas ac every year must problem. Voltas ac only for decorate in room. Not for cooling

Dear sir/madam,

This is"v india corporation" from vizag, would like to complaint regarding irregular installation and a bad behaviour of service person and the dealer.

Fault:huge gap between the wall and the inner unit and cooling was not proper

Dealer :smart world, vizag
Invoice no:sw-gst-21
Date:07-05-19

Note:after repeated calling to the dealer, they were not atall responding and just prolonging the issue and the problem was not solved still now (20/5/19)

And its a request to resolve the problem and i will not leave the issues till i get the solution.

I have purchased a split ac of 1.5 ton last year for my home. Since then no service has been provided. Even i have raise request for routine service twice since march this year but request was closed with the comment :customer has changed the schedule." whereas as i have never been contacted by anyone.

I have attached screen shot of one of the request raised.

I have purchased voltas ac this time only looking at the brand name of tata group but fact is very much unacceptable for services. I already have another ac of lloyds and fully satisfied with the services.

I am feeling voltas is my very bad selection.

I procured one Window AC 1.5 Ton from Voltas authorised distributor - Santosh Enterprises, C 30, Main Road Kanti Nagar, Delhi 110051 on 18th May 19.

At the time of installation, it was giving some abnormal noise from the fan. It's outer body had dent. At the time of installation, technician put some gatta / pulled air compressor hardly to stop the noise. The noise stopped for 5 - 10 minutes but it started again after 5 - 10 minutes.

Installation technician - Idrees said that Voltas Engineers will come and rectify this problem on 19th May. 2 days had gone but nothing happened.

I have been cheated by Voltas Dealer. He charged for new AC but supplied old and defected AC.

R.K.Gupta
[protected]

We bought an AC 3 weeks ago, brand new, but it didn't work even for a minute after installation. After repeated complaints to the dealer and the service center. The AC is still in the same condition. NOT WORKING. I want a full replacement or full refund. I don't want a repair. Since I had a bought a new product and not a second hand. I paid full price for new product. This is last complaint I'm making and after this going to the consumer court. Please respond today itself.

पिछले एक महीने से मेरे द्वारा (के. पी. सिंह ) एसी खराब होने की समस्या के सम्बन्ध में शिकायत की जा रही है और इतने परिश्रम के बाद आपकी कंपनी से एक टेक्निसियन पहुँचता है और एसी की जांच पड़ताल करता है। वह बताता है की एसी में गैस नहीं है और दूसरा टेक्नीशियन आएगा और गैस डालेगा मई रिपोर्ट बनाकर दे देता हूँ। दो से तीन दिन में आपकी यह समस्या हल हो जायेगी परन्तु ऐसा नहीं हुआ और आज एक हफ्ते से ऊपर होने जा रहे हैं लेकिन जब भी मै वोल्टास के सर्विस सेंटर( [protected] ) पर फ़ोन करता हूँ तो बताया जाता है की सर आज हो जाएगा परन्तु ये आज अब तक नहीं आया यह भी बता दूँ कि मेरी एसी गारंटी में है और वारंटी ख़त्म होने में मात्र एक माह बचे है और इनके द्वारा जानबूझकर लापरवाही दिखाई जा रही है और मेरे पास इसके सभी साक्ष्य उउपलब्ध है। यदि इस समस्या का हल समय से नहीं किया जाता है तो मैं कंपनी के खिलाफ न्यायालय जाने को बाध्य हो जाऊँगा।

के. पी. सिंह
मो०- [protected]

Dispenser is not working. It is within the 1 year warranty period. Already requested for 5 times compliant throug toll free number but everytime the complaint was cancelled automatically by your end. My dispenser is under 1 year of warranty period but why you people are not giving the proper service.
Sudipta sarkar
Mob[protected]
Gangarampur
Kolkata, west bengal

I pratima bhowmick brought a ac on 05.05.2019 from khosla electronics chinchura hooghly (West bengal).ac was delivered 10.05.2019. But installation process in not done till now on 18.05.2018. I want to raise a complaint against the service centre namly 'green wave refrigerator' and also voltus management system. If any customer dont get the good service that means that customer should not buy any product of voltus again. Please repairs the management system and give better service.

I raised sr [protected] on 15.05.2019. Technician planned to attend this request on 16.05.2019, but on that day he rang me around 4 pm and told me that he will come on 17.05.2019 to attend the request. But today he has not come and someone from voltas office rang me mentioning that she is going to cancel the request as the request has not been attended within stipulated time. I didn't agree with that proposal and requested not to cancel the request. But just now i have got sms "dear customer, you have requested for reschedule beyond six days for sr [protected]. Kindly book a new sr or call on '[protected]' for reschedule".
Considering above mentioned fact, i would like to complaint against your representative and technician who has rescheduled my sr by making false statement without providing service. Please note that this is the 2nd free service request of my voltas inverter ac.

Sir, i happened to purchase air conditioner 1 ton 3 star at avadi chennai crpf canteen i was provided receipt and was asked to show receipt for person who comes for installation and pay rs 499, hence i called on customer care for help they suggested [protected] who is said area manager, but he suggested me to pay 1500 which should be clarified whether to pay 499 or 1500 hope canteen purchase has no coupon

Voltas has sold me defective a/c and now not servicing it too.

1 flipkart order id od[protected]. Great service from flipkart, no problems with flipkart. Had purchased voltas 4 start inverter ac of 1.5 tonne.

2 got voltas company to install the a/c. Via voltas company installation service request - [protected]. Installation was done and additional 2100/- rs cash was paid by me.

3 from day 1, i have complained of poor cooling in the voltas a. C after repetitive calls to the voltas service center, still the company has not sent a technician to solve the problem or provide replacement of product. Voltas company installation service request - [protected] which is still open.

Voltas (A tata compay) is a fraud and cheaters. They sell defective products which are backed by pathetically poor service from voltas.

Sir... On purchasing voltas ac (12/05/2019 at 8pm) from shiba electronics, bud bud, 713403, burdwan... They told me that installer installed my ac within 2-3days... Then i purchased the best one in market that's voltas. But even complete 5days after purchasing they told me that they log in my ac into your voltas id. But it's total confused concept from their side. For that reason i am not purchasing from durgapur, due to long period of time to install. I pay the bill after confirm and i wait for too long... It can't imagine from voltas... I informed 3-4 times in customer care u check it. But it's so unfair... Why should i take ac... U should answer it... Everyone should know from my side that about ur service... I[censored]r installer r busy in work then y r u sale... I[censored] don't install in correct time.
I request u to please look after the matter... Otherwise we have to think again...

Hello,
I have purchased my Voltas Window AC 1.5 ton 3 star on 7th may 2019. This is an online purchase.

When I called them for WTA (extended warranty i.e. 1+4 yrs) they are saying since I have purchase my AC from online shopping so they will not cover WTA in this case.

Could you please help me out with this issue as I have purchase Voltas product and it for home use.

[protected]---
Reply from Voltas Team

Dear Customer,

As per below mail regret for Extended warranty offer is not applicable for purchased product through online.

Regards,

Aniket

Voltas Team.
[protected]--

Thanks,
Shabbir Muntakhab