[Resolved] Voltas — no response on installation request

Samiron Naba Saikia

from Aizawl, Mizoram

Address:

Dibrugarh, Assam, 786602

I had purchased an AC (1.5T Split) on 8th June, 2018, which was delivered to my present address on 9th June, 2018. On 8th of June 2018 itself, I received a call from Voltas Customer care no [protected] and I was informed that installation was booked on 11th June, 2018. I also received a SMS stating that Request No [protected] & appointment was scheduled for 11th June, 2018.

However, no service crew of Voltas has neither visited to install the same, nor made any contact with me. I have called customer care six times till now and the only response I get is that service guy will contact me within an hour, which has not happened till now.
So, kindly look into the matter ASAP.
If you don't wanna install, then it's fine, I will return the AC and will buy AC from some other brand. At least, I won't have to get embarrassed every time I call your customer care & live in this hot summer with newly purchased AC in packing box as a showpiece.

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Jul 31, 2018

Complaint marked as Resolved

Voltas customer support has been notified about the posted complaint.

Verified Support

Jun 13, 2018

Voltas Customer Care's response Dear Customer(Samiron Naba Saikia),

Thanks for voicing your concern. Please be assured that we are working on your problem and we will get in touch with you at the earliest. For any further clarifications, please write to us at voltas.[protected]@gmail.com.

Regards,
Voltas Online Team

Verified Support

Jun 30, 2018

Voltas Customer Care's response Dear Customer(Samiron),

We hope your issue has been resolved. Please let us know if there is anything else we can help you with. Please feel free to give us your feedback at voltas.[protected]@gmail.com.
Have a nice day.

Regards,
Voltas Online Team