[Resolved] Voltas — no service provided since ac is purchased last year.

DN Mishra

from Mumbai, Maharashtra

Address:

A-2/17, Kanha Residency, Nr. St. Basil School, Maneja, Vadodara, Vadodara, Gujarat, 390013

I have purchased a split ac of 1.5 ton last year for my home. Since then no service has been provided. Even i have raise request for routine service twice since march this year but request was closed with the comment :customer has changed the schedule." whereas as i have never been contacted by anyone.

I have attached screen shot of one of the request raised.

I have purchased voltas ac this time only looking at the brand name of tata group but fact is very much unacceptable for services. I already have another ac of lloyds and fully satisfied with the services.

I am feeling voltas is my very bad selection.

+1 photos

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Jun 30, 2019

Complaint marked as Resolved

Voltas customer support has been notified about the posted complaint.

May 20, 2019

Updated by DN Mishra I have made escalation last week as well, but no one responded.

Verified Support

May 21, 2019

Voltas Customer Care's response Dear Mr. Mishra,

Thanks for voicing your concern. Please be assured that we are working on your problem and we will get in touch with you at the earliest. For any further assistance, please write to us at voltas.[protected]@gmail.com.

Regards,
Voltas Online Team

Verified Support

May 30, 2019

Voltas Customer Care's response Dear Mr. Mishra,

We hope your issue has been resolved. Please let us know if there is anything else we can help you with. Please feel free to give us your feedback at voltas.[protected]@gmail.com.

Regards,
Voltas Online Team