[Resolved]  Voltas — No service response in amc period

Address:

New Delhi, Delhi, 110088

Hello, i have made complaint for my ac about it is not cooling properly. I made my first complaint on 8sep16, and asked that person specifically to send technician on saturday or sunday, because we r working and nobody will be there to attend you, that lady assured me for saturday or sunday visit. After that i got call from some service center to which my complaint got assigned. That person told me like sorry ma’am, we have to close the compliant within 24 hour. I told him the same reason like you will not find anyone at home. Then what he told me, ok we can do one thing, we r updating your complaint with status of door locked, then only technician will visit you on saturday. I said ok. But what happened, no one came for that complaint. Chalo i left that at there. After that i made another complaint on 23 sep 16 at 12.40pm at customer care, on friday so that they can visit my place on saturday. I didn’t tell anything about earlier complaint. What happened, this time technical visited my place on saturday at 6pm, after 24 hours of complaint, means what the drama earlier man was doing, about closing of complaint in 24 hours, was fake. Ok, then technician, came and found that the gas has finished off. I asked him like we had done this gas filling just2 months back, how it can happen this much soon. He said might be there is some leakage. Ok, then he said he would send some other guy to check whether there is some problem of leakage. Then next day 2 person came and after some test they found, it has a coil problem. And said this part will be replaced, because we have done amc, and he will get that part and change it on monday. I, specially asked him don’t make false commitment and tell the exact day when u can come. But he said yes, monday pacca. But monday, tuesday, wednesday, thursday all left. I made one more complaint at customer care and told her whole story and inconvenience without ac in this hot weather.
You won’t believe at the time of amc renewal these guys visited my home daily for 4-5 days. But now we are behind them like we are begging them for do free service.
Now you please help me….