[Resolved] Voltas — noise problem

Sarika Vij

from Gurgaon, Haryana

Address:

63-B Vikrant Enclave, Maya Puri new delhi, 110064

I have bought AC under replacement scheme of BSES model WAC-185ZZP . It is installed by their people as installation was free under this scheme. I complaint about noise but their installation people do not rectify the same. After that I logged a complaint for noise again they put some cardboard & noise stopped for some time. Every time they keep on doing the same. They also accept that noise problem is due to improper installation. They ask for money to rectify the installation . I refused to give the same. Then they keep on rectifying the same by putting card board. who is responsible for this kind of response . Voltas is a worst company in AC, now I realise this is my biggest mistake to buy the voltas AC & again never buy AC under scheme for BSES.
They simply do just an installation, they are not technically sound, they don't even know what is the problem, they keep on experimenting. In doing so they made some dent in the body of the AC .

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Jul 25, 2019

Complaint marked as Resolved

Voltas customer support has been notified about the posted complaint.

Verified Support

Jun 15, 2019

Voltas Customer Care's response Dear Sarika,

We are sorry for the experience you had. Please write to us about your problem with your complaint number and mobile no. at voltas.[protected]@gmail.com and we will put all our efforts in trying to help you out.

Regards,
Voltas Online Team

Verified Support

Jun 24, 2019

Voltas Customer Care's response Dear Sarika,

We hope your issue has been resolved. Please let us know if there is anything else we can help you with. Please feel free to give us your feedback at voltas.[protected]@gmail.com.

Regards,
Voltas Online Team