[Resolved] Voltas — non functioning of ac

svpoosapati1966

from Coimbatore, Tamil Nadu

Address:

Flat 302, SANJANA Residency, Seethammadhara NE, Visakhapatnam, Andhra Pradesh, 530013

I have purchased voltas 5star inverter ac on 4-8-19.in the month of october the ac stepped cooling. On complaint it was told that due to defective outer unit the gas leaked. The same was repaired by voltas service. Now again today i. E. 2-11-19 again the ac stopped cooling. I am with the intention to approach consumer forum for justice.
P. Sivaji varma

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Dec 28, 2019

Complaint marked as Resolved

Voltas customer support has been notified about the posted complaint.

Verified Support

Nov 04, 2019

Voltas Customer Care's response Dear Customer(svpoosapati1966),

We are sorry for the experience you had. Please write to us about your problem with your complaint number or registered mobile number at voltas.[protected]@gmail.com and we will put all our efforts in trying to help you out.

Regards,
Voltas Online Team

Nov 04, 2019

Updated by svpoosapati1966 My complaint was registered with No [protected] . The outside unit was defective and the gas leaked last month. The same was repaired and again yesterday the AC stopped cooling. On complaint your team had tried to fill the gas today to check the leak. They could not do so as the filled gas was directly leaking. I told them to stop repair and demanded a replacement of the defective outer unit. If this was not done then I will be compelled to make a different approach. Pl do the needful.

Verified Support

Nov 06, 2019

Voltas Customer Care's response Dear Customer(svpoosapati1966),

We are unable to track your details. Kindly share your problem with your complaint number or registered mobile number at voltas.[protected]@gmail.com and we will help you out.

Regards,
Voltas Online Team

Nov 06, 2019

Verified Support

Nov 09, 2019

Voltas Customer Care's response Dear Customer(svpoosapati1966),

We are unable to track your details. Kindly share your complaint number or registered mobile number with us via direct message. Please click on the given link for the same:- https://bit.ly/2K1P1Eg

Regards,
Voltas Online Team

Verified Support

Nov 25, 2019

Voltas Customer Care's response Dear Customer (svpoosapati1966),

We hope your issue has been resolved. Please let us know if there is anything else we can help you with. Please feel free to give us your feedback at voltas.[protected]@gmail.com.

Regards,
Voltas Online Team

Nov 27, 2019

Updated by svpoosapati1966 My problem was resolved by replacement of the unit. Thank you VOLTAS

Verified Support

Nov 27, 2019

Voltas Customer Care's response Dear Customer (Svpoosapati1966),

Thanks for acknowledging us. For further assistance please get back to us.

Regards,
Voltas Online Team