[Resolved] Voltas — non replacement of defective inverter air conditioner

sahooecor

from Bargarh, Odisha

Address:

Sambalpur, Odisha, 768002

I purchased an inverter ac on 14.02.2018. after installation i did not operated much the ac as it was winter season. on 1st of april when i started the ac i found the compressor of the ac is not running for more then 2 minutes. start/stop is continuous. is lodged the complaint No.[protected] on 08.04.2018. after a lot of efforts by the service engineer it could not be put into work. since then i repeatedly in contact with the voltas service engineer, customer care, area office bhubaneswar but no one is taking pain to put my new AC into work. my new ac should be replaced with another new one. why should i keep one defective AC. WORST SERVICE BY VOLTAS.

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Jun 14, 2018

Complaint marked as Resolved

Voltas customer support has been notified about the posted complaint.

Verified Support

May 09, 2018

Voltas Customer Care's response Dear Customer(sahooecor),

Thanks for voicing your concern. Please be assured that we are working on your problem and we will get in touch with you at the earliest. For any further clarifications, please write to us at voltas.[protected]@gmail.com.

Regards,
Voltas Online Team

Verified Support

May 14, 2018

Voltas Customer Care's response Dear Customer(sahooecor),

Our team got in touch with you but you didn't allow us to repair, as you want replacement machine from dealer counter.

Regards,
Voltas Online Team

Jun 07, 2018

Updated by sahooecor After a lot of efforts the AC could not be put into work. after one month of waiting they send one PCB for outdoor unit which did not match, then we did not allow further repairing and demanded for replacement. They informed that they got approval for replacement of indoor unit only. I agreed, but even after two months(8th April), they did not provide the indoor unit. every day they are saying that they are sending it tomorrow but in vein. if the indoor unit is not available in stock then why they obtained for approval of indoor unit. They should provide the full unit (out door & indoor)

Jun 15, 2018

Updated by sahooecor Not resolved till date.

Jan 21, 2019

Updated by sahooecor Till date not resolved.

Verified Support

Mar 09, 2019

Voltas Customer Care's response Dear Customer(sahooecor),

Thanks for voicing your concern. Please be assured that we are working on your problem and we will get in touch with you at the earliest. For any further assistance, please write to us at voltas.[protected]@gmail.com.

Regards,
Voltas Online Team