[Resolved]  Voltas — Pathetic after sales service

Address:	Kolkata, West Bengal, 700026
Website:	www.voltas.com

Hi,

I purchased two Voltas air-conditions in Kolkata last year. Facing a serious perennial issue with the installation of 1 of it. The other one ids doing okay. Due to wrong installation (piping) water is falling, not able to operate. Unfortunately both my parents are staying in that room itself and both of them are bed ridden. Doctor has advised to keep them in AC and in this heat of 40+ degree in Kolkata I am not able to do same because of you. Last year also I called for the same, your technicians worked but again it faltered this year when I tried.

I have been chasing your complaint department and service people for a long time now. This is not acceptable. Now today one person came after so many follow ups and asking for so many things.

Pl step in and get it resolved, else I will be forced to buy one more AC of a different brand and move to Consumer Forum with all my documentation.

I don't know who will bear the consequences if anything happens to my parents for this.

I want an immediate action.

Regards,
Dhritiman Sengupta/Suravita Ganguly
[protected]/[protected]
32G, Nakuleshwar Bhattacharjee Lane, Kolkata-700026, 4th Floor (installation address)
123B Monohar Pukur Road, Kolkata-700026 (billing address)