[Resolved]  Voltas — Pathetic customer care

Address:

500 087

1. I purchased 01x voltas 2 ton air conditioner 3*split air conditioner on 26/03/2015 from hiyer cool systems, domalguda, hyderabad (Hereafter referred to as dealer), who as per their invoice categorically claim to be “authorized dealer of all air conditioners”. The dealer despite repeated requests failed to make the said acs functional as they employed novice technicians for pecuniary financial gains and not the technicians of voltas technical support services. As a result, the ac kept lying on ground, exit holes on the wrong side was made in the concrete wall and parts of ac also went missing. On 16/03/2016 the dealer point blank refused to make the ac functional.

2. Consequently, a complaint was registered with voltas customer services through e-mail on 17/03/2016 on this account. The complaint/request was attended to by voltas authorized service center staff on 19/03/2016. And the said ac was installed on payment of rs.1850/- (Installation charges – rs.1500/- ; cost of ac parts – rs.350/-)
3. Besides mental agony & inconvenience caused to me and my family members (Especially my son who is quadriplegic), the amount of financial loss incurred is deplorably unjustified and needs to be refunded –
 transportation charges – rs.1200/- levied by dealer in gross contravention of their e-mail dated 12/12/2016.
 installation charges -- rs.1500/- by voltas for a new ac purchased on 26/12/2016.
 cost of ac parts -- rs 350/- by voltas despite ac being within warranty period.
 masonry repair to wall – rs. 400/-
 total -------rs. 3450/-
4. With disdain, i additionally state that this kind of attitude shown by its customer care and dealers was not expected at all from an immensely reputed brand such as voltas, who seem to have no sympathy for their customers.