[Resolved]  Voltas — pathetic post sales service by voltas ac-[protected] and [protected]

Address:

Ghaziabad, Uttar Pradesh, 201009

Hello,

I am a saddest customer of voltas ac. Since, i purchase the ac it makes my life hell because of pathetic post sales service by authorized service vendor. After two years of purchasing this ac started giving issues, last year after cooling complain the technician came and fill the gas without checking the actual issue of gas leaking and again the problem started after a month, then i again logged a complain and technician said there is an an issue with cooling coil. Since it was september, i told the technician that i would replace the cooling coil next year.

Now i logged a complain to voltas customer care on 9th of april to replace the cooling coil and it has been done by on spot air conditioner (Voltas service vendor) but again after few days it has been giving problem. I logged two complain and asked for the engineer who replace the cooling coil so that he can better understand the issue as he knows the history. Instead of resolving the issue and sending the engineer, they resolved my issue without attending the call. They simply send sms that "your issue has been resolved on phone". I logged two complains but they resolve the issue without attending the call.

I request you please take this issue as utmost priority

Thanks and regards,

Rajesh prasad
[protected]