Voltas — Pathetic service experience

Address:	Amritsar, Punjab, 143001
Website:	www.voltas.com

This is reference to the subject matter & our complaint reference number - [protected] dated[protected], that we had purchased a voltas 1.0 ton window ac from aaco amritsar vide there invoice no 2184 dated[protected].

That from last 15-20 days we are facing some problem in our ac that the compressor of the same is regularly cutting off after running of 10-15 min, when the outside temperatures is on higher side (more than 35 degree)
We had lodged a complaint & in response on 2-7-2016 a local service engineer from your authorized service center m/s a c service plaza visited our place, that was a rainy day & our ac on that particular day was working ok, local engineer gave his personal contact number to us & asked us that our complaint is pending at their end & we can call him if there will be any problem in next 3-4 days, he also requested us to not to make any call to call center in relation to this complaint.

Sir yesterday after 3 -4 day again we observed the same problem in our ac & we contacted him at the given contact number, in the evening some another person from same service center visited our place & during his initial inspection he found that our ac compressor is not working and after 4-5 min it started again at a temp of 30 degree, in spite of proper diagnosis of proper route cause for these regular cut off’s the local engineer advised us to use the ac at a pre set temperature of 25 degree & above, he also asked us to shut off the ac at a regular intervals of 1-2 hours, for better efficiency. we tried our level best to clarify him that we are regularly facing this problem of compressor cut off but he denied & asked to go back with a perception that ac is working ok. & also the same is mentioned on his report book.

We requested him to wait for few more time for proper diagnosis but he refused with a comment that he cannot wait for more than 15 min at one place because he have many more complaints to attend, further he asked for visiting & inspection fee rs 350/- which we had paid to him, but as we were not satisfied we asked him to provide us a visiting report so that we can post our feedback but that was not available with him then after we had wrote a negative feedback on his invoice book.

Sir here i just want to confirm from your good self that is the voltas ac has this much substandard quality that it cannot maintain a room temperature below than 25 degree (as it was advised by your local engineer) where as the room size is only 64 sq. feet and also is it mandatory for all the consumers of vol tas ac’s that they have to prevent over heating of ac compressor by shutting off the ac at a regular intervals of 1-2 hours.

Sir keeping in view of the pathetic service by your local servicing dealer you are requested to depute your qualified & trained service engineer to resolve our issue at the earliest and also be sure that that the visit of the same should be planned on a hot sunny day.

Regards.
Vikas sharma
M-[protected]
Arneja autos
Amritsar.