[Resolved] Voltas — pending repair of my cooler

Ranjana Khanna

from Delhi, Delhi

Address:

Gautam Buddh Nagar, Uttar Pradesh, 201301

I have bought voltas cooler on 3rd May 2018 (copy of bill attached). Around June, its pump sensor started malfunctioning and one of the tyre was not rotating. On complaining to the voltas customer care, a technician came after one week and said the parts will be replaced. Then, he never appeared. I again called customer care on 30 June 2018 and there is still no technician.
I mailed on the above issue on 6, 9, 13 July 2018 to customer care and has still got no assistance from their support services.

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Sep 7, 2018

Complaint marked as Resolved

Voltas customer support has been notified about the posted complaint.

Verified Support

Jul 24, 2018

Voltas Customer Care's response Dear Ranjana,

Thanks for voicing your concern. Please be assured that we are working on your problem and we will get in touch with you at the earliest. For any further clarifications, please write to us at voltas.[protected]@gmail.com.

Regards,
Voltas Online Team

Verified Support

Aug 06, 2018

Voltas Customer Care's response Dear Ranjana,

We hope your issue has been resolved. Please let us know if there is anything else we can help you with. Please feel free to give us your feedback at voltas.[protected]@gmail.com.
Have a nice day.

Regards,
Voltas Online Team