[Resolved]  Voltas — Poor a/c service

Address:

Chennai, Tamil Nadu, 600078

This is with respect to my booking for a service of my A/c (3 no.s) on 15/3/17 with the booking no. - [protected]. I was told that the service person will contact me within 24 working hours. But that did not happen. So when I contacted your customer care about the status of my complaint on 17/3/17, they gave me the local agent no with Whom I contacted and told that I will not be available today and asked them to send the service person tomorrow that is on Saturday 18/3/17. In fact it was my good courtesy to have called your agency and told that the house will be locked. But in turn you people have cancelled my complaint booking which is not at all right on your Voltas company.

This is not what as customer I would want. Won't the customer have the right to ask the service person to come when the customer is available.

If this is what the service of Voltas going to be for it's customers, then they will start choosing the number of private agencies available and not choose the Company people. I really regret for having bought 4 Voltas a/C's for my house. In future will not recommend to anyone about the Voltas a/c which has a very poor customer service.

A very very dissatisfied customer of Voltas.