[Resolved]  Voltas — poor quality air conditioner and not honouring warranty

Address:

201010

Bought 2 premium Voltas inverter AC on 22/09/17. It was cooling for 20 days in Ist season and 6 months in next season 2018. This season on starting ac one of them was not cooling. Made a complaint at customer care. Visiting service executive told me that the cooling coil is badly damaged and leaking gas from multiple sites. So my Rs 37500/ inverter AC needs expensive repair (Rs 13000 for gas filling and coil replacement) after 1 just season .Indeed a poor quality product from Voltas.

Now my ACs Carry comprehensive 5 year warranty so I should have got repair done free of cost. But company refused to honour warranty saying that although inverter ACs sold during 2017 and 2018 carried 5years warranty but the customer has to register the product by sending a message within 7 days of purchase which I haven't done. Neither the company executive giving demo nor the dealer explained the warranty procedure at the time of purchase. so I am suffering because of no fault of mine.

So in nutshell Voltas have sold me poor quality inverter AC which lasted just one season for Rs 37500/ now they are also refusing to honour warranty.

Complaint no for ac not cooling:[protected] (04/04/19)
Complaint no for not honouring warranty: [protected] ( 07/04/19)
Compliant also made at [protected]@voltas.com on 07/04/19.

Still waiting for a proper resolution for my complaints.