[Resolved] Voltas — poor quality control and poor service response for a/c

ndrajkum

Address:

Kollam, Kerala, 691577

Bought an ac from dealer abtrade links from kollam on 26/04/2018. It was delivered with such poor quality checks that the sensor cables inside were cut by rats and air flow direction flap pin broken. The complaint number is xxx[protected]. After that a technician came and checked the a/c and found the complaint is genuine and left. After that since that day no response or action. Never thought the voltas is delivering products to customers with such poor quality checks and pathetic service response.

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Nov 1, 2018

Complaint marked as Resolved

Bought an AC from Dealer ABT Links from Kollam on 26/04/2018. It was delivered with such poor quality checks that the sensor cables inside were cut by rats and Air flow direction flap pin broken. The complaint number is 18042606869. After that a technician came and checked the AC and found the complaint is genuine and left. After that since that day no response or action. COMPLAINT is still not solved.

Voltas customer support has been notified about the posted complaint.

Verified Support

Jun 13, 2018

Voltas Customer Care's response Dear Customer(ndrajkum),

Thanks for voicing your concern. Please be assured that we are working on your problem and we will get in touch with you at the earliest. For any further clarifications, please write to us at voltas.[protected]@gmail.com.

Regards,
Voltas Online Team

Verified Support

Jun 27, 2018

Voltas Customer Care's response Dear Customer(ndrajkum),

We hope your issue has been resolved. Please let us know if there is anything else we can help you with. Please feel free to give us your feedback at voltas.[protected]@gmail.com.
Have a nice day.

Regards,
Voltas Online Team

Jul 02, 2018

Updated by ndrajkum The issue is still not solved. There is no response from Voltas like replacement of defective parts or AC.
Other than the reply here by Voltas online team on 13th June, nothing is done.

Verified Support

Jul 12, 2018

Voltas Customer Care's response Dear Customer(ndrajkum),

We have re-escalated your concern to our team. Request your patience in the interim.

Regards,
Voltas Online Team

Verified Support

Oct 17, 2018

Nov 01, 2018

Updated by ndrajkum Without doing anything and without solving the problem the complaint is closed as resolved by the online team. Excellent. Looks like I have to take up the matter with the consumer court and drag them to court.