[Resolved] Voltas — poor quality product | |||
I have purchased one water dispenser with heat and cold water feature last year from your distributor in delhi. During last 3-4 months, i am facing various issues with the machine. When we first operated the machine it was found the drain pine was broken. Protection net behind the machine was found opened, as reported by your service engineer. There was rust found on the machine. Now heater is not working, last week your service engineer visited to rectify the same issue. I am afraid, that this is the performance of the machine during warranty, what will happen when the warranty period gets over. Please connect me to voltas higher management people. I request you to please take a necessary action or replace my machine, otherwise i will file a case in the consumer court about the malfunction / quality of the products. I have also given my written feedback to you, two months ago, still no reply. Was this information helpful? | |||
Apr 3, 2020 Complaint marked as Resolved Voltas customer support has been notified about the posted complaint. Verified Support Feb 24, 2020 Voltas Customer Care's response Dear Manmohan, We are sorry for the experience you had. Please write to us about your problem with your complaint number or registered mobile number at voltas.[protected]@gmail.com and we will put all our efforts in trying to help you out. Regards, Voltas Online Team | |||
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+91 22 6665 6666
+91 22 6665 6333
2nd Floor, Voltas House, B Block, Chinchpokli, T B Kadam Marg, Cotton Green, Mumbai, Maharashtra, India - 400033
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Peter Tharakan
Advocate
Ashoka Road, Kairali Street,
Kaloor P. O, Ernakulam
Mob: - [protected]
email id : [protected]@gmail.com
Thanks for voicing your concern. Please be assured that we are working on your problem and we will get in touch with you at the earliest. For any further assistance, please write to us at voltas.socialmedia@gmail.com.
Regards,
Voltas Online Team
We hope your issue has been resolved. Please let us know if there is anything else we can help you with. Please feel free to give us your feedback at voltas.socialmedia@gmail.com.
Regards,
Voltas Online Team