[Resolved]  Voltas — Poor Service Of Voltas

Address:	New Delhi, Delhi, 110064
Website:	Voltas

I' buy an air conditioner from jail road branch last year 18th may 16. As per the commitment Voltas have to give me 2 free services for the same ac. And as per requirement I'd register 8th may 2017 as a service date. I had called Voltas customer care no [protected] on 8tg of may, 17, they told me the technician will visit my place on same day but nobody had come for the same. In the evening I've got a message from Voltas that my service request has been successfully closed as my ac was in guarantee period so I had paid 0 charges for the service which is a false message. I had called up again on same customer care no [protected] on 9th may, 17 and the executive reopened my request id and gave me a no [protected] and I'd spoke to Mr Ashish and he committed me to send a technician at my place on 9th may evening, but nobody had come. Again I called up on same no [protected] and spoke to Mr Rajat and he told me that Hari Nagar area is now not his territory but still he will provide me a technician on same day 10th may 17 in the evening. But nob visited my place. I again gave a call on [protected] in the evening and spoke to a lady who told me Rajat have no idea about the things and nobody will come to your place as Hari Nagar area is not her territory since 9th may, 17 evening. And I have to call again on customer care and have to raise a new service request for the same. I called up to the customer care no [protected] again on same time and some RUCHIKA, (I am sure it's a fake name)picked up the call told me on 11th may, 17 the technician will visit my place for the service of my ac. And she committed this without asking my request id and my registered mobile no as I had called from some other contact no. Please resolve the issue on priority as we have 2 free services from Voltas and till now we're not able to service our ac as we required this on very urgent basis. And if voltas is not able to satisfy the customers so they should shut the company as we all are wasting money to buy the Voltas products.