[Resolved] Voltas — poor servicing

arif muztaba

from Nagaur, Rajasthan

Address:

Bikaner, Rajasthan, 334402

Had made a request for ac servicing on 26.05.2018 (Request no [protected]). The appointment was scheduled on 28.05.2018. However the technician turned up only on 29.05.2018. After giving a glance, he commented that it is possible to clean effectively only with a blower which he did not have at that moment. So the next day another technician would come and attend. I called them several times but they delayed.in the mean time i got messages that my appointment was rescheduled. Again today i called (02.06.2018) and they have created a new request number ([protected]) and a message says that the appointment is scheduled on 03.06.2018. The technicians are very rude. And the servicing of a reputed company like voltas is even poorer. There is no customer feedback and followup of complaints and requests. How does the company value their customers?

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Jul 13, 2018

Complaint marked as Resolved

Voltas customer support has been notified about the posted complaint.

Verified Support

Jun 02, 2018

Voltas Customer Care's response Dear Arif Muztaba,

Thanks for voicing your concern. Please be assured that we are working on your problem and we will get in touch with you at the earliest. For any further clarifications, please write to us at voltas.[protected]@gmail.com.

Regards,
Voltas Online Team

Verified Support

Jun 12, 2018

Voltas Customer Care's response Dear Arif Muztaba,

We hope your issue has been resolved. Please let us know if there is anything else we can help you with. Please feel free to give us your feedback at voltas.[protected]@gmail.com.
Have a nice day.

Regards,
Voltas Online Team