[Resolved]  Voltas — poor workmanship and response

Address:4/46, New Sankaranpalayam Road,(Tolgate to Sankaranpalayam)Tolgate, Vellore, Tamil Nadu 632001, 632006

Voltas paid service. I was supposed to give negative marks for them, since it is not there, i gave 1. I used their paid service a week before, for water leakage in my voltas ac. During the service they mentioned the gasis low hence it started leaking, so they requested me to fill the gas. I paid for it. Still the water is leaking and the ac is not cooling properly. I am following up with this for the past one week. No proper response. Not even picking the call. I never seen such a worst customer service in my life. It affects the brand value of tata. I thinking writing to the voltas management team itself.
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Jul 5, 2019
Complaint marked as Resolved 
Voltas customer support has been notified about the posted complaint.
Verified Support
May 17, 2019
Voltas Customer Care's response
Dear Customer(baleesam),

We are sorry for the experience you had. Please write to us about your problem with your complaint number and mobile no. at voltas.[protected]@gmail.com and we will put all our efforts in trying to help you out.

Regards,
Voltas Online Team
Verified Support
May 25, 2019
Voltas Customer Care's response
Dear Customer(baleesam),

We hope your issue has been resolved. Please let us know if there is anything else we can help you with. Please feel free to give us your feedback at voltas.[protected]@gmail.com.

Regards,
Voltas Online Team
Complaint comments 

Comments

I am very unhappy with your service.I brought a window AC 4 days ago but no one is coming for installation, customer care executive are saying that we will send our worker today but no one is here yet.😞
Voltas Customer Care's response, May 17, 2019
Verified Support
Dear Customer(T@nishq),

We are sorry for the experience you had. Please write to us about your problem with your complaint number and mobile no. at voltas.socialmedia@gmail.com and we will put all our efforts in trying to help you out.

Regards,
Voltas Online Team
Voltas Customer Care's response, May 25, 2019
Verified Support
Dear Customer(T@nishq),

We hope your issue has been resolved. Please let us know if there is anything else we can help you with. Please feel free to give us your feedback at voltas.socialmedia@gmail.com.

Regards,
Voltas Online Team

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    +91 22 6665 6333
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    2nd Floor, Voltas House, B Block, Chinchpokli, T B Kadam Marg, Cotton Green, Mumbai, Maharashtra, India - 400033
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