Voltas — PROBLEM NOT RESOLVED IN SPITE OF REGISTERING COMPLAINTS

Address:

New Delhi, Delhi

DATED:- 25/6/15 TO WHOMSOEVER IT MAY CONCERN I AM WRITING THIS EMAIL TO BRING TO YOUR KIND NOTICE. ON 1 MAY 2015 I HAD PURCHASED VIDE INVOICE NO K[protected] 1 VOLTAS WINDOW A/C .75 TN 102PY (2S) FROM AARCO ONE I-3 LAJPAT NAGAR –II NEW DELHI-110024 SINCE THE FIRST DAY OF ITS INSTALLATION. I HAVE BEEN FACING ONE ISSUES/PROBLEMS THAT IS WHEN THE ENGINEERS CAME FOR THE INSTALLATION AND WHEN THE UNPACKING WAS DONE IT WAS FOUND THAT NO REMOTE WAS PRESENT IN THE BOX FOR CONTROLLING THE UNIT. THEY INSTALLED THE UNIT AND MADE THE NOTE OF THIS ISSUE ON THEIR JOB SHEET AND SAID THAT SOMEONE WILL COME FROM THE COMPANY TO GIVE YOU THE REMOTE. SINCE THAT DAY I HAVE CALLED THE DISTRUBUTOR SEVERAL TIMES BUT NO ONE HAS TAKEN ANY STEPS TO RESOLVE MY PROBLEM. I HAVE ALSO SENT EMAIL ON THE CUSTOMER CARE AND REGISTERED SEVERAL COMPLAINTS REGARDING THIS ISSUE IN VOLTAS THEN ALSO NOTHING HAS HAPPENED TILL DATE. TWO MONTHS HAVE ALREADY PASSED AWAY AND THE PROBLEM HAS NOT BEEN RESOLVED TILL DATE AND CUSTOMER ORIENTED ISSUE HAS NOT BEEN SEEN FROM ANY OF THE ABOVE MENTIONED CHANNELS. I HAVE ALSO ATTACHED THE COPY OF INVOICE FOR YOUR KIND INFORMATION. KINDLY DO THE NEEDFUL REGARDING THE SAME AS EARLY AS POSSIBLE TO AVOID ANY FURTHER PROBLEM AS NO ONE IS CUSTOMER FRIENDLY AND I HAVE BEEN FACING SEVERAL OTHER PROBLEMS DUE TO THIS REMOTE ISSUE. THANKING YOU YOURS FAITHFULLY DR. A. K. SATSANGI 16 DDA, SUKHDEV VIHAR NEW DELHI -110025 [protected]