[Resolved]  Voltas — re: complaint against dealer & service team : want voltas ac 1.5ton to be replaced : request number-[protected]

Address:

New Delhi, Delhi, 110059

Hi,

I want to bring an immediate notice to everyone that, how the customers are getting harassed by the dealer and service staff.

I have brought the voltas ac 1.5ton on 30th of july 2017 from ranjeet electrical & electronics uttam nagar, which got installed on 1st aug 2017.
Since the beginning when it was installed we were feeling that the temperature is not getting as cool as the space or the covered area is, however the person who has installed has given an assurance as it is a first day and by the time it will become more cooler.
With the assurance we have passed a week time and finally raised a complaint on 8th aug 2017 regarding the cooling issue.
Request number-[protected]

After two days on 10th of aug 2017, engineer mohd azharuddin has came and confirmed that there is an issue with the motor, which is not working properly.
So he will be coming next day with the new motor, as the old one need to be replaced.

Neither the engineer came nor the motor got replaced.
After taking so many follow-ups with the service team, we got to know that the engineer mohd azharuddin who came, was went for a long leave of 15days.
On 17th aug 2017, new engineer mr. Sunil has alligned. After inspection he has confirmed that the motor is not working properly apart it has other issues too.
Also the process of motor replacement will take 4 more days, first he will take the old motor and then he will putted the new one after days of time. (Don't know whether it will get repaired or changed with some other motor)
We were disagree to this process as we have already spent a long time and sent the engineer back.
Then after few hours we start receiving calls from janvi / umar from service team, they forces us like hell to replace the motor. Even they said they have a new motor with them and they will replace it by the same day. (Not sure actually it was a new one or someone's repaired, also what about the other faults, how could we neglect that)

Aside to this, we have also approached the dealer. Unfortunately as like others there is no after sale service.
The supervisor said the executive who has sale this product went out for a training & he can't help anything.
Even we have called to mr. Ranjeet owner of the dealer, has no time to even speak to us.

With the all above senerios, we are really very embarrassed with brand voltas and have an idea that either the products available at dealer store are actually defected/repaired which are selling calling new to the customers or voltas fail to deliver right product & has poor services.

We could not take any risk with the repair/replacement of any part, we want the entire ac to be replaced/changed as it has issues since beginning and even we have not used it.

Please take this as priority, we already lost 20days by now.

Regards,
Uday das
[protected]