[Resolved]  Voltas — regarding cooling problem in recently buy ac

Address:

Mohali, Punjab

Hello sir/madam

Subject:- regarding cooling problem in recently buy ac

I had purchased voltas 1.5ton ac on 18 feb 2019. 15 day ago, when we start ac it did not cooling at all. Then i raise complaint against that issue. After couple of days technician come to my house and check ac and said that there is the gas leakage problem. Other technician come tomorrow and solve the leakage problem.
On next day, same person come who install the ac when we bought. He said leakage in your internal pipe. He can't do anything in this. I said shift ac to the another room, then he charged rs 3500 money for shifting ac to another room. And said that there will be also charge of rs 500 for checking another room pipe and also include the installation fees of another room.
So my question is.. When you first install the ac. Then why you people can't check that pipe. It's his duty to check the pipe leakage. Now he is charging for money to check pipe leakage. Nobody resolve our problem neither your technician nor the seller from whom we bought ac. Nor your customer care representative responding correctly. First he cut call in the middle of the conversation and when i call again. He pick call but not speaking.. I have a call recording of this too. The customer care no given on the ac box is also not reachable too.
Please, resolve my problem as soon as possible. Why should i pay extra money. When none of my fault in this. It's your technician duty after checking install ac is working properly or not.

I am very disappointed from your service and your product quality.

My complaint request number is : [protected]

I want my problem solution on urgent basis. Otherwise i will raise case against you in consumer court.

I hope you will solve my problem as soon as possible.

Looking forward for your positive response.

Thanks

Rajat kardar