[Resolved] Voltas — regarding replacement of my cooler

Saurabhsood19

from Delhi, Delhi

Address:

Agra, Uttar Pradesh, 282004

I bought a cooler Voltas on 28.04.2018 from M/s Mahima Enterprises, Sanjay palace, Agra and the cooler is not working properly. After so may complaints and Technical person's visit my product is still not working. From the last two compliants your customer support had said that we'll replace the cooler but it is still now replace.

My mother is an heart patient and she met with an accident (electric shock) from the last 2 times after repairing it by your technician.

This is my humble request for replacement of the cooler as it is not working properly from the date of purchase. Hope to get a response from you soon.

RATING: 0

Thanks & Regards
Saurabh Sood
+91 [protected]
Address: 66 North Vijay Nagar Colony, Agra-282004

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Aug 30, 2018

Complaint marked as Resolved

Voltas customer support has been notified about the posted complaint.

Verified Support

Jul 06, 2018

Voltas Customer Care's response Dear Saurabh,

Thanks for voicing your concern. Please be assured that we are working on your problem and we will get in touch with you at the earliest. For any further clarifications, please write to us at voltas.[protected]@gmail.com.

Regards,
Voltas Online Team

Verified Support

Jul 30, 2018

Voltas Customer Care's response Dear Saurabh,

We hope your issue has been resolved. Please let us know if there is anything else we can help you with. Please feel free to give us your feedback at voltas.[protected]@gmail.com.
Have a nice day.

Regards,
Voltas Online Team