[Resolved] Voltas — regarding the cooling of my split ac and non compliance of my complaint

Tulika Prasad

from Gurgaon, Haryana

Address:

201301

Dear sir/ mam this is to inform u that i purchased a voltas split ac on 2 sep 2016. On 15aug 2018 it stopped cooling. This is to inform u that product is under warranty. I lodged a complaint on toll free no and they ensure me that within 24hours their technician will contact me i got a registerd complaint no-[protected]. Till today no technician has contact me. I called them sevral time on toll free no and evry time they r saying they will come. Today when i tried to call them on toll free no i found that my registered mobile no was blocked so i called from different no they received my call and have another complaint no-[protected].. I just want to know why they have blocked my no. Secondly is this your service and when my complaince will b resolved.

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Oct 5, 2018

Complaint marked as Resolved

Voltas customer support has been notified about the posted complaint.

Verified Support

Aug 20, 2018

Voltas Customer Care's response Dear Tulika Prasad,

Thanks for voicing your concern. Please be assured that we are working on your problem and we will get in touch with you at the earliest. For any further assistance, please write to us at voltas.[protected]@gmail.com.

Regards,
Voltas Online Team

Verified Support

Aug 25, 2018

Voltas Customer Care's response Dear Tulika Prasad,

We hope your issue has been resolved. Please let us know if there is anything else we can help you with. Please feel free to give us your feedback at voltas.[protected]@gmail.com.
Have a nice day.

Regards,
Voltas Online Team