[Resolved] Voltas — remote problem

sukhdev negi

from Mumbai, Maharashtra

Address:

Gautam Buddh Nagar, Uttar Pradesh, 201301

I bought window ac in 2018. It's remote is not working. On making it's complaint, service engineer ensured that he will bring his remote within two days. Rather than bringing new remote, he closed the service request

On making new complaint of faulty remote on 3 may 2019. Again they assured me to resolve the issue within two days
.in record they have mentioned the date of complaint 7th may 2019 instead of 3rd may 2019. Now they are giving excuses o[censored]navailability of remote in service department. They are spoiling the name of company. If such a prestigious company, is not able to manage the spares. Nothing can be worst than this scenario.

I am feeling regret on buying voltas ac.
Such a worst service never seen in life

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Jun 22, 2019

Complaint marked as Resolved

Voltas customer support has been notified about the posted complaint.

Verified Support

May 09, 2019

Voltas Customer Care's response Dear Sukhdev,

We are sorry for the experience you had. Please write to us about your problem with your complaint number and mobile no. at voltas.[protected]@gmail.com and we will put all our efforts in trying to help you out.

Regards,
Voltas Online Team

Verified Support

May 17, 2019

Voltas Customer Care's response Dear Sukhdev,

We hope your issue has been resolved. Please let us know if there is anything else we can help you with. Please feel free to give us your feedback at voltas.[protected]@gmail.com.

Regards,
Voltas Online Team

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Comments

Sachin Kumar Ahuja

from Delhi, Delhi

Hi, my Voltas AC split AC was not working so Service request #[protected] was raised on 08th April. Still AC is in Non-working condition.

Voltas Customer Care's response, May 10, 2019

Verified Support

Dear Sachin,

Thanks for voicing your concern. Please be assured that we are working on your problem and we will get in touch with you at the earliest. For any further assistance, please write to us at voltas.socialmedia@gmail.com.

Regards,
Voltas Online Team

Voltas Customer Care's response, May 30, 2019

Verified Support

Dear Sachin,

We hope your issue has been resolved. Please let us know if there is anything else we can help you with. Please feel free to give us your feedback at voltas.socialmedia@gmail.com.

Regards,
Voltas Online Team