[Resolved]  Voltas — repeatedly damaging fine working air conditioner on servicing by prayas sales and service, b1/36, sector-k aliganj lucknow

Address:

Lucknow, Uttar Pradesh, 226006

I have a voltas 2 ton a. C. Installed at our o. P. D. For which i have logged a service complaint on 24/05/19 for my a. C. Which was by then working fine and for which a service engineer named aslam ali visited. As the a. C. Was operational i have showed him that the a. C. Is working fine and need just wet service. As he started doing service the basic equipment for cleaning i. E. Pressure cleaning gun was missing along with cloth. Once the a. C. Was operational it was then noticed that their is slight less cooling than normal but as the time passed i realised that the service engineer has played a mischief and he had deliberately damaged my otherwise working well a. C.. On making complaint with the company he was again sent and he told me that due to damage gas leaked. I know this is not possible until you deliberately damage it. I have also face the same issue with prayas service centre in 2017 when they have serviced my a. C.. I believe that your team is intentionally damaging customer's a. C. To gain more profit which is unethical and inhuman and i wish that voltas should take serious steps for such repeated complaints and refrain itself to give service authorisation to such people. Least but not least i am capable to purchase new a. C. Every season but such intentional mischief will not be tolerated.