[Resolved]  Voltas — replacement of defective voltage stabilizer

We had bought a 1.5t voltas ac and a 4 kva voltas stabilizer in my father's name on 18.4.2018 from u. S shoppe, b-3/62, janakpuri, new delhi. Invoice no. 76 is attached.

After lot of follow up with voilas/ dealer, with great difficulty, the ac was installed after 7 days of purchase on 25/04/2018. Installation report 9650 dated 25/04/2018 is attached.

After only one day the ac stopped working. Twice the complaint was lodged with voltas customer care. After lot of follow up voltas representative visited on 04/05/2018. After inspection it was told that the voltas stabilizer is defective and needs replacement. The representative assured that the stabilizer shall be replaced within 3-4 days. Inspection / service report 19440 dated 04/05/2018 is attached.

Till date the stabilizer has not been replaced. We are continuously ringing customer care and authorized representatives but to no avail. The standard answer is that it shall be replaced soon. Tempratures in delhi have touched 46 degree c and we are not able to use the ac.

We don't think that a reputed company like voltas needs more than 20 days to replace such a small item. There must be some problem at their lower level. We solicit your help in resolving the issue at the earliest.