[Resolved]  Voltas — Request no. [protected], [protected]. Really horrible experience for purchasing a voltas product

I have requested for first service for my New AC through request no [protected] on 9th Apr-16 but no one visited my flat for the same. Again called your customer care on 16th April and they raised another request #[protected] but no visited my flat on that call also. After getting frustrated I was again called your customer care on 21st & 23rd April against request No's. [protected] & [protected] but these times results are same, neither got any call nor any one visited my flat for service.

Suddenly I found a water leakage in my AC & immediately I called your customer care on 5th May-16 & created a separate request no [protected] but till today no one visited my flat against this complain.

All the request No's are still pending.

I am surprised to see this kind of service from a reputed brand like Voltas. If I would have known this kind of service I would get from Voltas then definitely I wouldn't go for it. This is very ridiculous after spending so much of money a customer is begging for service inspite of the AC is under warrenty.

Dear Samir (Samir.Chakraborty ),

Thanks for voicing your concern. Please be assured that we are working on your problem and we will get in touch with you at the earliest. For any further clarifications, please write to us at voltas.[protected]@gmail.com.

Regards,
Voltas Online Team