[Resolved]  Voltas — requisition for replacement of faulty voltas air conditioner- 185zy-j/1.5 ton split ac- s/l-4552010a16ec04596

Address:

700106

Hi Team,

I am very disappointed with the product of Voltas that has been sold to me by Great Eastern Retail Pvt. Ltd.(Address: 19/2, GARIAHAT(SOUTH), KOLKATA, PIN-700031, WEST BENGAL)

The AC is not cooling as expected.

I have lodged a complaint on[protected] on Voltas Customer Care via phone.

Junior technician Mr Jamshed visited my home on[protected] and tried forcefully to make me understand the AC cooling is Okay and insisted me to sign the papers, I refused first, then signed after making a change in the paper that AC is not cooling properly. What Jamshed did was very unprofessional, he crushed the paper and thrown it in front of me showing his temper.

I re-logged a complaint to send a senior technician, who(Sanju) visited our home on[protected] and discover fault in the AC, so he requested the AC to be taken to service center for fixing it.
Grill temperature of AC: 14.6 DEGREE CELSIUS AFTER 2 HOURS OF STARTING THE AC WHEN THE AC TEMPERATURE IS SET TO 16 DEGREE CELSIUS(measured by Sanju, Senior Voltas Technician on[protected]
Room temperature: 23-25 DEGREE CELSIUS AFTER 2 HOURS OF STARTING THE AC WHEN THE AC TEMPERATURE IS SET TO 16 DEGREE CELSIUS(measured by Sanju, Senior Voltas Technician on[protected]
Standard Grill temperature of AC: 9-10 degree Celsius

The AC was taken by Voltas Service Centre on[protected]. They said they need 2-3 days time to resolve the problem.
AC was re-installed on[protected].(PFA for reference)
Grill temperature of AC: 13.2 degree Celsius DEGREE CELSIUS AFTER 3 HOURS OF STARTING THE AC, WHEN THE AC TEMPERATURE IS SET TO 16 DEGREE CELSIUS(measured by Tanvir, Voltas Technician on[protected].
Room temperature: 21.5-23.5 DEGREE CELSIUS AFTER 3 HOURS OF STARTING THE AC, WHEN THE AC TEMPERATURE IS SET TO 16 DEGREE CELSIUS(measured by Tanvir, Voltas Technician on[protected].

After servicing of the mentioned AC machine failed to provide the standard grill temepareture. : 9-10 degree Celsius

I have hardly used the AC, and it has started giving problems.
AC purchase date:[protected]PFA for reference)
AC install date:[protected]PFA for reference)

Please find attachments for reference.

MODEL: 185ZY-J/1.5 TON SPLIT AC
Serial no: INDOOR- GR[protected] 4552010A16EC04596
Serial no: OUTDOOR- GR[protected] 4512069E16EA05638
Serial no: OUTDOOR BRACKET- GR[protected]

Kindly help me.

Thanks & Regards
Bipasha Chakrabarti Banik
([protected]@gmail.com)