[Resolved]  Voltas - Rite Aircons Worst Service Centre — Duped of Rs.8000 & takes up no responsibility for their botched up service

Address:

Chennai, Tamil Nadu

Complaint against RITE AIRCONS, Madipakkam, Chennai 600091; My Voltas split AC (worked very well for the last 4 years) lost its cooling in the month of May 2015, I raised a complaint with the Voltas authorised service centre RITE AIRCONS. After 5 days they sent a technician who told there is no gas, so they took both the indoor & outdoor units to their centre to check. Next day I was informed that the cooling coil is leaking and it should be replaced. They replaced my cooling coil & charged Rs.8000 for it. But within a month my AC lost its cooling again. I tried calling RITE AIRCONS, but they are not even registering my complaint, the phone is received by a different person each time & i have to repeat my story every time I have called them. After a week and about 20 calls still they are not servicing my AC and are not customer friendly at all. One technician from them came and told that the Gas is all gone. It seems they have not fixed the leak properly, in spite of taking both the indoor & outdoor units to their centre to check. I request my complaint to be escalated against them and get my AC serviced properly, else I need my 8000 rupees back. This is definitely not expected from a reputed company like Voltas. Please do not service your AC from Rite Aircons, unless you want botched up service, after a number of days and countless phone calls.