[Resolved] Voltas — Service of voltas split AC 1.5 ton

mukesh_1951

from Delhi, Delhi

Address:	New Delhi, Delhi, 110027
Website:	voltas

Gas charging of my voltas split ac 1.5 ton was done by voltas service centre (M/s unique enternational) on 18.04.2017. I was charged rs.1800/- for the gas charging and was told that in case any complaint within one month no visiting fee will charged. Further in case gas charging is again required it will be done free of charge for three months. As the cooling deteriorated i made a complaint on 12.5.2017 (No.[protected]) i. E within one month. No one visited but i was informed that a gas technician would visit. No one has visited till date. Now the service centre intends to charge me for the visit because they have not attended my complaint within one month.

My complaint should be attended to and no visiting fee should be charged for this visit.

Was this information helpful?

No (0)

Yes (0)

Jul 15, 2017

Complaint marked as Resolved

Voltas customer support has been notified about the posted complaint.

Verified Support

May 17, 2017

Voltas Customer Care's response Dear Customer (mukesh_1951),

Thanks for voicing your concern. Please be assured that we are working on your problem and we will get in touch with you at the earliest. For any further clarifications, please write to us at voltas.[protected]@gmail.com.

Regards,
Voltas Online Team

May 18, 2017

Updated by mukesh_1951 Yesterday, one technician visited and informed that there is gas leakage and it will be attended to by the service provider. I have been told by the technician that gas technician would visit. I am waiting for him to do the needful.

May 19, 2017

Updated by mukesh_1951 The Gas Technician visited today and told that condenser needs to be replaced. The copper condenser shown by him does not have any mark indicating that it has been provided by Volta. They are charging me Rs 4000/- for this replacement. I want to know what is the MRP of the condenser. Voltas may pl. let me know how to ascertain that it is a genuine condenser and it is within MRP.

Verified Support

Jun 14, 2017

Voltas Customer Care's response Dear Customer (mukesh_1951),

We hope your concern has been resolved. Please drop us an email at voltas.[protected]@gmail.com in case you need any further assistance.

Regards,
Voltas Online Team