[Resolved] Voltas — Service redressal

anil_goyal

from Delhi, Delhi

Address:	New Delhi, Delhi, 110085
Website:	www.voltasac.com

I had an AMC of my AC (1 ton window type) for 2 years till May 2018. On 30 March 2017 i lodged a complaint ([protected]) for wet service & no-cooling. After persistent telephonic requests with Ginny Aircon (Auth service centre) Ac was finaaly serviced on 6th April i.e. after a lapse of 7 days period. Complaint regarding no-cooling was not taken care off.
However, on 18th April 2017 i again lodged a complaint ([protected]) which has not been resolved till date (i.e. after 4 working days). My AC was finally lifted for gas fill on 20 April 2017 and had not been replaced till date. Nobody literally nobody is ready to listen. During this period I made requests for fast service to Mr. Anshul, Mr. Sami, Mr. Sandesh, Mr. Salim, Mr. Satish, Ms. Pooja, Ms. Prajakta, Ms. kajal from Ginny Aircon but to no avail.
I also escalated my complaint to Mr. Jitender Acharya & Mr. Ashok Yadav in Voltas but nothing.

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May 24, 2017

Complaint marked as Resolved

Voltas customer support has been notified about the posted complaint.

Verified Support

Apr 22, 2017

Voltas Customer Care's response Dear Customer (anil_goyal),

Thanks for voicing your concern. Please be assured that we are working on your problem and we will get in touch with you at the earliest. For any further clarifications, please write to us at voltas.[protected]@gmail.com.

Regards,
Voltas Online Team