[Resolved] Voltas — services after sales

Ankit.P

from Pune, Maharashtra

Address:

411023

I am lodging this complaint to convey poor after sale services by voltas, i have registered a complaint regarding some issue with my window ac on 4th of may 2018.
I have called their service centre many times however no action has been taken, finally one visit has been scheduled on 10th may 2017.
Their representative/ engineer visited and changed a part (Capacitor) of ac.
He has taken 1100/ - rs. For visit and for new part.
He has left site by saying that issue is resolved but when i have switched on my ac and after 15-20 minutes it was showing same problem.
Post that i have called voltas customer care but as usual they have not taken my complaint seriously.

Voltas as a company is just focusing on making money by planning engineer, no resolution, no call, zero customer satisfaction.

I am loosing my money, time and trust.

Would request to take immediate action against such fraudulent service providers and oem.

Thanks

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Jun 21, 2018

Complaint marked as Resolved

Voltas customer support has been notified about the posted complaint.

Verified Support

May 11, 2018

Voltas Customer Care's response Dear Ankit.P,

We are sorry for the experience you had. Please write to us about your problem with your complaint number and mobile no. at voltas.[protected]@gmail.com and we will put all our efforts in trying to help you out.

Regards,
Voltas Online Team

Verified Support

May 19, 2018

Voltas Customer Care's response Dear Ankit.P,

We hope your issue has been resolved. Please let us know if there is anything else we can help you with. Please feel free to give us your feedback at voltas.[protected]@gmail.com.
Have a nice day.

Regards,
Voltas Online Team