[Resolved] Voltas — Severe dereliction in servicing split ac | |||||
I had contacted voltas customer care 5 times upto now, but no call received from technician yet... I given a query regarding my voltas split ac for cleaning & servicing, because of it lags much time to cool my room. But every time i call them they used to tell "sorry for the inconvenience caused and today for sure our technician will call you in 24 hrs." At first i got a call from a technician saying "sir, i'm busy and i am assigning you other technician for your service and he will come for you" but no one came up to now. Again i called customer care and they said we are putting you in urgent and you will get your ac service soon. Again one technician called and he will be coming after two days. And i reside in the middle of city hyderabad. But no service What the hell is happening with the voltas service and they are making public more annoying with out doing their duties accurately. This company service is so lavish and they are not amenable to their responsibilities. Was this information helpful? | |||||
Jun 13, 2017 Complaint marked as Resolved Voltas customer support has been notified about the posted complaint. Verified Support May 03, 2017 Voltas Customer Care's response Dear Dr. Sagi Prasad, We are sorry for the experience you had. Please write to us about your problem with your complaint number and mobile no. at voltas.[protected]@gmail.com and we will put all our efforts in trying to help you out. Regards, Voltas Online Team | |||||
 2 Comments | |||||
Comments
Company has given faulty product which doesn't provide cooling. On top of that after logging complaint on various platforms & modes its more than 30days but they are not responding to calls, emails. I have emailed, called, written on facebook. How can a big brand like this can treat customers so badly.
Voltas Customer Care's response, May 3, 2017
Verified Support
Dear Ashwin Anvekar,
We assure you our team is working on your concern and request you to allow us some time. We will get in touch with you shortly.
Regards,
Voltas Online Team
We assure you our team is working on your concern and request you to allow us some time. We will get in touch with you shortly.
Regards,
Voltas Online Team
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We are sorry for the experience you had. Please write to us about your problem with your complaint number and mobile no. at voltas.socialmedia@gmail.com and we will put all our efforts in trying to help you out.
Regards,
Voltas Online Team
We hope your concern is resolved. Please drop us an email at voltas.socialmedia@gmail.com in case you need any further assistance.
Regards,
Voltas Online Team