Voltas — Sold product with wrong promise

Address:	Gautam Buddh Nagar, Uttar Pradesh, 201301
Website:	TATA VOLTAS

Dear team,

I purchased two acs from neha electronics noida for voltas company. They said, company is running with complete warranty of 5 years.

When i wrote customer care people for confirmation of warranty:

Dear sir/madam,

We have registered already your product. Your customer id number is [protected]. For future references, please provide the customer id or your registered contact number.

When i called customer care again yesterday for service booking, they said...They have no records for this.

When i wrote this to customer care again: they wrote me a mail with terms and conditions:

Dear sir/madam,

Thank you for contacting voltas.

Terms & conditions of extended 5 year's warranty are :-

1) applicable for all functional parts for repairs or replacements except plastic parts like grill, louvers. Etc, of the air conditioner for a period of 60 months from the date of purchase,

2) from 2nd year till 5th year, all labor (Service)charges including gas charging charges are applicable as per standard cost

3) the extended warranty will be void in case the air conditioner is

A) improperly installed by third party, repaired by unauthorized personnel, modified, improper usage, or due to faulty electric supply/connection.
B) damage is caused by accident, fire or misuse; or
C) the original serial numbers are removed, obliterated or altered from the air conditioner.

For any further assistance (Or) complaint, kindly log a complaint at our -toll free nos. - [protected], [protected] or sms “ac” to 56677 for call back ( charges apply) or write to us as [protected]@voltas.com

For full details of warranty of product and compressor – pl refer user manual provided along with product.

I am amazed, how they sold product with wrong confirmation with complete 5 year warranty and comeup with terms and conditions after 1 year.

This is serious issue...I just want you to take action against these companies. It is rediculous.