[Resolved] Voltas — Split AC - Installation failure

KamarajM

from Hyderabad, Telangana

Address:

Hyderabad, Andhra Pradesh, 500081

Hi,
I had bought Voltas from Chroma, Jubliee Hills, Hyderabad on 29-Mar-2017. It got delivered on 01-Apr, They told like Installation will happen within 48 working days. They did not turn up and after many calls, got installed on 7-Apr.

As power went down after installation, testing did not happen. When i used it in night, it got switched off after 20 mins with A7 error code. After registering a complaint for same(Complaint No.[protected]), some technicians came on next day, without resolving it, they returned. Informed like some sensor went faulty, will replace next day.

after many calls/follow up, till no one turned up.
New Split AC going faulty seems like unusual. Please get it attended asap

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May 12, 2017

Complaint marked as Resolved

Voltas customer support has been notified about the posted complaint.

Verified Support

Apr 11, 2017

Voltas Customer Care's response Dear Customer (KamarajM),

Thanks for voicing your concern. Please be assured that we are working on your problem and we will get in touch with you at the earliest. For any further clarifications, please write to us at voltas.[protected]@gmail.com.

Regards,
Voltas Online Team

Verified Support

May 16, 2017

Voltas Customer Care's response Dear Customer (KamarajM),

We hope your concern is resolved. Please drop us an email at voltas.[protected]@gmail.com in case you need any further assistance.

Regards,
Voltas Online Team