[Resolved] Voltas — split ac pcb fault and not cooling properly | |||
We bought a voltas 1.5 tonne 5 satrac this on 26th april 2017 and within 2 days the machine stopped working. Ice started forming on the outer unit and we called the service center. They did something to it but again within 3 days ice was deposited on the outer unit pipes. Since then it has been a complete ordeal to just keep calling the service center people who are absolutely untrained and unprofessional people. Has been a continuous ordeal since purchase. Despite being in warranty period and repeated requests to change the piece, the faulty machine has not been replaced. Extremely disappointed with voltas and service people. This complaint is our second last resort and we are on our way to consumer court if this issue is not satisfactorily resolved by 07th september 2017. Was this information helpful? | |||
Dec 22, 2017 Complaint marked as Resolved Voltas customer support has been notified about the posted complaint. Verified Support Nov 10, 2017 Voltas Customer Care's response Dear Sharma, We are sorry for the experience you had. Please write to us about your problem with your complaint number and mobile no. at voltas.[protected]@gmail.com and we will put all our efforts in trying to help you out. Regards, Voltas Online Team Verified Support Nov 20, 2017 Voltas Customer Care's response Dear Mr.Sharma, We hope your issue has been resolved. Please let us know if there is anything else we can help you with. Please feel free to give us your feedback at voltas.[protected]@gmail.com. Have a nice day. Regards, Voltas Online Team | |||
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We are sorry for the experience you had. Please write to us about your problem with your complaint number and mobile no. at voltas.socialmedia@gmail.com and we will put all our efforts in trying to help you out.
Regards,
Voltas Online Team
We hope your issue has been resolved. Please let us know if there is anything else we can help you with. Please feel free to give us your feedback at voltas.socialmedia@gmail.com.
Have a nice day.
Regards,
Voltas Online Team