[Resolved]  Voltas — split ac servicing

Address: Mumbai City, Maharashtra, 400026

I have called the voltas customer care no. Provided online, multiple times, however, despite my repeated requests for an immediate servicing for my product (Which is within the warrantee period), no action was taken. They don't seem to care for the customer's crisis at all. I live by myself, the ac is not working, and also water is leaking from the ac machine and falling on other electronic devices and wires. Which is not safe! Despite having conveyed my situation repeatedly, i saw no results.

What kind of treatment is this? Would you like me to post this publicly on your social media page because i am thoroughly disappointed with your astounding failure to provide me with any form of post-purchase services!
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May 31, 2018
Complaint marked as Resolved 
Voltas customer support has been notified about the posted complaint.
Verified Support
Apr 16, 2018
Voltas Customer Care's response
Dear Prerita Sen,

We are sorry for the experience you had. Please write to us about your problem with your complaint number and mobile no. at voltas.[protected]@gmail.com and we will put all our efforts in trying to help you out.

Regards,
Voltas Online Team
Verified Support
Apr 24, 2018
Voltas Customer Care's response
Dear Prerita Sen,

We hope your issue has been resolved. Please let us know if there is anything else we can help you with. Please feel free to give us your feedback at voltas.[protected]@gmail.com.
Have a nice day.

Regards,
Voltas Online Team
 
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