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Voltas

[Resolved]  Voltas — Suddenly cancelling my service request for installation of a split ac without any reason

Address:Mumbai City, Maharashtra, 400076

I have purchased a split ac of voltas on 24.5.2017 online. I put a service request on the same day at 4pm. The customer care person told me it will be done within three working days. My request number was [protected]. But without any reason they cancelled it at 10 pm on 25.5.2017. After getting sms at night i tried to contact customer care but it was either busy or engaged i am surprised about such a good reputed company has so poor customer care service and why they are telling it is available 24x7.
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Jul 10, 2017
Complaint marked as Resolved 
Voltas customer support has been notified about the posted complaint.
Verified Support
May 29, 2017
Voltas Customer Care's response Dear Rupa Mukherjee,

Thanks for voicing your concern. Please be assured that we are working on your problem and we will get in touch with you at the earliest. For any further clarifications, please write to us at voltas.[protected]@gmail.com.

Regards,
Voltas Online Team
Verified Support
Jun 05, 2017
Voltas Customer Care's response Dear Rupa Mukherjee,

We hope your concern is resolved. Please drop us an email at voltas.[protected]@gmail.com in case you need any further assistance.

Regards,
Voltas Online Team
Complaint comments 
1 Comment

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Comments

My installation was schedulled for 21.05.2017 but till date i, e 23.05.2017 they have not come, called the helpline no but only false assurance
please send your men for installation - URGENTLY
Reply
Voltas Customer Care's response, May 30, 2017
Verified Support
Dear Patrick Rodrigues,

We are sorry for the experience you had. Please write to us about your problem with your complaint number and mobile no. at voltas.socialmedia@gmail.com and we will put all our efforts in trying to help you out.

Regards,
Voltas Online Team
Voltas Customer Care's response, Jun 7, 2017
Verified Support
Dear Patrick Rodrigues,

We hope your concern has been resolved. Please drop us an email at voltas.socialmedia@gmail.com in case you need any further assistance.

Regards,
Voltas Online Team

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