Voltas — technician not responding to service request done two times

 
2 Reviews
Patna, Patna District, Bihar, India
 [email protected] on Feb 12, 2019
Reference to my ac maintenance request no. [protected] dated - 09.02.2019 and the one that was done previously as well.in both the case, your technician did not come on time that was fixed by the voltas customer care executive and told me "it is not possible to come before 10:30 am and after 5:00 pm as well as if he has 3-4 complain from that area than only he can pay a visit and not for single complain". Next day when i call them they told me your service request has been cancelled and i have re again book a maintenance request.
This is a unsincere approach of work on their part. The customer has to face lot of problem because of these. So i request you to look into the matter and see that such kind of irresponsible behavior from technician of voltas may not persist.

Complaint Status


[Feb 12, 2019] Voltas customer support has been notified about the posted complaint.
Verified Support
Voltas Customer Care's response, Feb 13, 2019
Dear Roshan,

Thanks for voicing your concern. Please be assured that we are working on your problem and we will get in touch with you at the earliest. For any further assistance, please write to us at [email protected]

Regards,
Voltas Online Team
Verified Support
Voltas Customer Care's response, Feb 19, 2019
Dear Roshan,

We hope your issue has been resolved. Please let us know if there is anything else we can help you with. Please feel free to give us your feedback at [email protected]

Regards,
Voltas Online Team
Complaint comments  1 Comment     Updated: Share0Tweet0

Comments

We want our tata voltas ac's (NO.4) to get service to be done immediately. cheyyuru
branch address
dno 1-171, gramapanchayat office,
first floor, cheyyuru
533222
Our bank name is bank of baroda cheyyuru branch, katrenikona mandalam
we want service for our ac'so total numbers are four.
mobile number [protected]
[protected]
...
...
.
Voltas Customer Care's response, Feb 13, 2019
Verified Support

Dear Customer(cheyyuru),

Thanks for voicing your concern. Please be assured that we are working on your problem and we will get in touch with you at the earliest. For any further assistance, please write to us at [email protected]

Regards,
Voltas Online Team
Voltas Customer Care's response, Mar 9, 2019
Verified Support

Dear Customer(cheyyuru),

We hope your issue has been resolved. Please let us know if there is anything else we can help you with. Please feel free to give us your feedback at [email protected]

Regards,
Voltas Online Team

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    Customer satisfaction rating
    53%
    Complaints
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    phone
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    2nd Floor, Voltas House, B Block, Chinchpokli, T B Kadam Marg, Cotton Green, Mumbai, Maharashtra, India - 400033
    Voltas - technician not responding to service request done two times